Jira Service Management

Jira Service Management is one of the most popular IT service management (ITSM) solutions out there, used to manage IT infrastructure and handle both customers’ and employees’ IT requests.

Nevertheless, ITSM, DevOps, and monitoring/ITOM often coexist in large organizations, and they’re not always aligned. This makes efficient communication between teams and departments a challenge.

If the different software tools you’re using aren’t connected, this might result in duplicated tasks, informational silos, and delayed data exchange. Making sure your teams are well-aligned is critical for the success of your business, and one of the best ways to achieve that is through a no-code integration platform.

We help your teams be more efficient and work better together by integrating the different software applications they’re using. With ZigiOps, you can track and organize incoming queries in Jira Service Management and solve issues faster by connecting it to the rest of your software tools. This way, you can let each team use the apps they’re best familiar with—our integration platform will do the rest.

Integrate Jira Service Management with ServiceNow, BMC Remedy, OpsBridge, Cherwell, Dynatrace, AppMon, NewRelic, Salesforce, and more. Streamline communication between DevOps, ITSM, ITOM, and APM, thanks to ZigiOps’ bi-directional, fully customizable integrations for Jira Service Management.

You can use this integration if your main ITSM tool is Jira Service Management and you need to sync ServiceNow tickets with it. The opposite is also possible, as this integration is bi-directional.

When an Incident is created in Jira Service Management, ZigiOps will detect it based on a scheduled interval (every minute) and it will create a related Incident in ServiceNow. ZigiOps gives you a high degree of data filtering control, so that you can make sure the platform collects only the required Jira Incidents. You also have full control of the platform’s data field mapping capabilities, allowing you to define how it reports data to ServiceNow. Regular fields, custom fields, lifecycle fields and comments are all a part of the synchronization.

ZigiOps collects updates for tickets in each system that are already logged in the other system. The platform does that at a regular interval (every minute) and synchronizes the records for regular fields, custom fields, lifecycle and comments.