In healthcare IT, every manual handoff is a delay, and every new integration is a security review.
Biomedical and IT operations run on ServiceNow, device management and monitoring tools that don't talk to each other. Handoffs are manual, and each custom integration adds another system to review.
Biomedical and IT operations run on ServiceNow, device management and monitoring platforms that don't talk to each other, and every custom integration is another system that has to pass a security risk review before it ships.
ZigiOps moves data directly between systems in real time and never stores a copy, so your security team reviews one stateless connector instead of a web of custom scripts and staging databases. Run it on-prem or in the cloud. ISO 27001 certified.
Where this shows up
Specific moments this breaks today, and what changes.
Microsoft Intune flags a clinical workstation going offline, but that signal dies in the endpoint console — biomedical and IT only hear about it when a nurse calls the help desk.
Every proposed connection to an operational system triggers a risk assessment because it introduces a new data store to evaluate.
An uptime alert on the system behind patient scheduling gets the same default severity as a back-office tool outage, so it doesn't get escalated any faster.
Nothing stored, so there is little to review
Handoffs between IT and clinical-operations tools run automatically, without adding a data store.
ZigiOps moves data directly between systems and keeps no copy, so security reviews one connector instead of a database and a set of scripts.
Deploy inside your own network or in the cloud, whichever your data-handling rules require.
Device and monitoring alerts open ServiceNow incidents through visual mapping and filters you define. No scripts to maintain.
Delta Dental of California
Delta Dental of California, the largest dental insurer in the US, uses ZigiOps to align IT operations monitoring with service management.
- SolarWinds, AppDynamics and Splunk feed Operations Bridge through separate integrations.
- Operations Bridge events flow to Jira Service Desk as issues, with two-way sync.
- Datadog and Ivanti are synchronized in both directions for incidents.
- The case study reports significantly fewer incidents and less noise.
How it works
ServiceNow, endpoint management and monitoring platforms used across IT and clinical operations — not clinical records.
Data moves directly between systems — ZigiOps never persists a copy.
One stateless connector to review instead of many custom, script-based integrations.
Integrations for IT operations
Two-way pair pages for the handoffs above.
See the Incident-to-Resolution workflow →
Relevant integrations
Frequently asked questions
Does ZigiOps store any data?
No. ZigiOps moves data directly between connected operational systems in real time and does not persist a copy, by design.
Can this run on-premises?
Yes. ZigiOps supports on-premises, SaaS and hybrid deployment for environments with strict data-residency requirements.
How does this help with security review?
A stateless architecture means there's no integration database or staging layer for reviewers to assess. See our security page for the full control set.
Does ZigiOps connect directly to EHR clinical data?
ZigiOps focuses on operational and IT systems — ITSM, monitoring and device management — not clinical record systems.
Bring your security team a stateless answer
Walk through the stateless model and controls with our team.