Jira Service Management logo New Relic logo
Jira Service Management ↔ New Relic · bidirectional · real-time

Jira Service Management and New Relic, always in sync

Give your service desk Jira Service Management context. ZigiOps turns Jira Service Management Incidents into New Relic Applications in real time — status, priority and notes flow both ways, no scripts required.

Live sync
99.8% success
Jira Service Management logo Jira Service Management
Record
JS-1042
New Relic logo New Relic
Synced record
NR-482
Incident↔ synced
Priority↔ synced
Status↔ synced
The problem

Jira Service Management catches issues first, but New Relic is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Incident into an Application — or it falls through the cracks.

The solution

ZigiOps turns every Jira Service Management Incident into a New Relic Application automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.

How the Jira Service Management ↔ New Relic mapping works inside ZigiOps

A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.

Field mapping · Jira Service Management → New Relic
Field mapping Filters & triggers Conflict rules
Jira Service Management logo Jira Service Management
New Relic logo New Relic
Incident
Application
Priority
Priority
Status
Status
Comments
Comments
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction

See Jira Service Management ↔ New Relic sync live

Book a demo and we'll connect your Jira Service Management and New Relic instances in real time.

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