During a network-wide incident, alerts arrive faster than people can turn them into tickets.
Network alerts, service desk tickets and on-call pages live in separate systems. At incident volumes, manual triage can't keep up, and custom scripts written for calmer days break.
Network alerts, service desk tickets and on-call pages live in separate systems, and event volume during a network-wide incident is too high for manual triage — or a custom script written for calmer days — to keep pace with.
ZigiOps turns monitoring alerts into ServiceNow incidents using no-code filters you define, then keeps resolution status in sync, two-way and in real time, between each pair of tools.
Where this shows up
Specific moments this breaks today, and what changes.
A single fiber cut fans out into a flood of raw SNMP alerts from SolarWinds, burying the NOC queue in noise instead of one clear incident.
Engineering resolves the root cause in ServiceNow, but PagerDuty still shows the incident active — so the next on-call engineer gets paged for a non-issue at 3am.
The overnight NOC works off Zabbix dashboards; the day service desk works off ServiceNow tickets — the handoff loses context every single morning.
Alerts become incidents on rules you set
Filters decide what reaches the queue, and status flows back, without hand triage.
No-code filters and conditional rules on severity, source or any field turn the alerts that matter into incidents.
Incident state stays in sync between each monitoring, ITSM and paging tool, so on-call is not paged for issues already closed.
Cost does not rise with alert or ticket volume, so a network-wide incident does not change your bill.
See plans →Singtel
Singtel, Singapore's largest mobile operator, uses many monitoring tools and chose ZigiOps to automate the data flow between them.
- Monitoring data from Dynatrace and other tools is unified in a single console.
- Incident creation is automated for the problems most critical to availability.
TELUS
TELUS, a leading telecommunications company, connected its monitoring tools to Operations Bridge with ZigiOps.
- Separate integrations bring alerts, topology and events from SolarWinds, Dynatrace and Splunk into Operations Bridge.
- Automated data transfer reduces manual intervention and errors.
How it works
SolarWinds, Zabbix, Prometheus and other network monitoring platforms alongside your ITSM and on-call tool.
No-code filters decide which alerts become incidents, at what priority, and how duplicates are collapsed.
Real-time, two-way sync for continuous, high-frequency event traffic.
Integrations for network operations
Two-way pair pages for the handoffs above.
See the Incident-to-Resolution workflow →
Relevant integrations
Frequently asked questions
Can ZigiOps handle high alert volumes?
ZigiOps syncs continuously and in real time, and no-code filters keep low-priority alerts from becoming incidents. Bring us your expected volumes and we will test them with you.
Can we filter which alerts create incidents?
Yes, using no-code filters and conditional rules based on severity, source, or any field you choose.
Does it keep on-call paging in sync when engineering closes an issue?
Yes — resolution status flows back to PagerDuty or your paging tool so on-call isn't paged for issues already closed.
Does it support NOC dashboards?
ZigiOps syncs into the ITSM and monitoring tools your NOC already uses — it doesn't require a new dashboard or replace existing ones.
See high-volume sync in action
Watch alert-to-incident routing run live at network scale.