Frequently asked questions

Yes. Every integration is configured through a visual interface — field mapping, filters, triggers and conflict-resolution rules — with no scripting required.

Yes. Updates flow both ways in real time, with conflict-resolution logic that keeps both systems authoritative.

Hierarchies, tasks, comments, work notes and attachments are preserved end to end — nothing is flattened or dropped.

Yes. Enterprise data migration runs zero-loss, staged cutovers with reconciliation. See the migration page for details.

Yes — for most supported systems, comments and attachments are synchronized bi-directionally, along with all standard and custom fields.

Yes. ZigiOps handles advanced scenarios such as multi-system integrations, conditional logic, custom field mappings, data transformations, and filtering — all fully configurable.

Yes. We constantly work on improving ZigiOps — new features, connectors, and enhancements are delivered through regular upgrades.

No. ZigiOps is stateless — it transforms data in memory and writes to the target without ever retaining a copy.

Yes, ZigiOps is ISO 27001 certified, and supports RBAC and encrypted credential vaulting.

Yes — on-premise inside your network, or as a hosted SaaS service, using the same engine.

ZigiOps runs both on-premises and in the cloud as SaaS. You choose the model that fits your infrastructure, security policies, and available IT resources, and both options deliver the same integration capabilities, just hosted differently.

No — the core functionality is identical. Some advanced features are available in the cloud version first, but the general capabilities are the same across both deployments.

Neither is objectively better — it depends on your requirements. Cloud is ideal if you want a quick start with no infrastructure to maintain (hosting is handled by us). On-premises is the right choice for organizations with strict security or compliance requirements, as all data stays entirely within your own environment — a deployment option most competitors don't offer.

No. ZigiOps is stateless — it transforms data in memory and writes to the target without ever retaining a copy.

Yes, ZigiOps is ISO 27001 certified, and supports RBAC and encrypted credential vaulting.

Yes — on-premise inside your network, or as a hosted SaaS service, using the same engine.

50+ enterprise systems including ServiceNow, Jira, Azure DevOps, Salesforce, Freshservice, Datadog, Dynatrace, SolarWinds and BMC Remedy.

By the number of integrations you run, not the volume of records synced, so costs stay predictable as you scale.

Yes. Start a free trial to connect your first systems before committing to a plan.

No. ZigiOps has no limitations on data volume — the license is flat, per integration, regardless of the number of records, tickets, or events transferred.

50+ enterprise systems including ServiceNow, Jira, Azure DevOps, Salesforce, Freshservice, Datadog, Dynatrace, SolarWinds and BMC Remedy.

By the number of integrations you run, not the volume of records synced, so costs stay predictable as you scale.

Yes. Start a free trial to connect your first systems before committing to a plan.