Serve every client in their own tools — without a custom integration each time.
Every new client brings a different service desk. Ticket handoffs between their system and yours become manual work, custom scripts and SLA risk.
Each client's stack is different, so integration delivery becomes bespoke scripting per account — slow to build, risky to hand off, and expensive to maintain as client environments change.
ZigiOps lets you reuse the same template for every client and keep their tickets in sync with your ServiceNow, two-way and in real time. A live dashboard shows every connection you support in one place.
Where this breaks today
Specific moments this breaks today, and what changes.
Each new client runs a different service desk, so every onboarding starts with a fresh integration project and its own scripts.
Comments, status and SLA context are copied between the client queue and yours by hand, so the two sides disagree about where a ticket stands.
A custom script stops working and nobody notices until a client reports a missed ticket and the SLA is already at risk.
Build it once, reuse it for every client
Each client connection runs from a reusable template, two-way and monitored in one place.
Configure a mapping once for a common pattern, then reuse it for each new client instead of building another one-off integration.
Comments, status, attachments and fields move both ways in real time, so your queue and the client queue stay aligned.
Sync logs and failed-sync alerts show every client connection in one dashboard, so a broken sync is seen before a ticket is missed.
ZigiOps stores none of the ticket data it moves, so your integration layer holds no copy of client data. ISO 27001 certified.
Red River
Red River, a managed service provider for federal agencies and large enterprises, runs a central ServiceNow instance and uses ZigiOps to connect it to client systems.
Read the Red River case study →
ServiceNow ↔ Jira
ServiceNow ↔ Zendesk
ServiceNow ↔ FreshserviceServiceNow ↔ ServiceNow (eBonding)- Co-managed queues: when a ServiceNow case enters a queue such as "Engineering Review", ZigiOps creates the matching task in the client's Jira project.
- Fields, comments and status sync in both directions, with attachment sync optional.
- A resolution or downgrade in Jira can reopen the case, change its status or reassign its queue in ServiceNow, so SLA clocks and reporting stay accurate.
- Sync logs, health checks and failed-sync alerts in the ZigiOps monitoring dashboard.
What does manual ticket handling cost across your clients?
Total the tickets you hand off across every client you serve.
- You pay for manual handoffs today
- €7,500/month 167 hours of manual work per month
- Manual work ZigiOps would take over
- €5,250/month
Illustrative estimate based on your inputs. Not a guaranteed cash saving. Actual results depend on workflow design and volume.
Partner and volume pricing available. Explore the partner program →
How it works
Configure a mapping once for a common client pattern — for example, Freshservice to ServiceNow.
Reuse the template across new client environments instead of rebuilding integration logic from scratch.
Live sync status and error visibility across all client connections, in one place.
ITSM and DevOps integrations for client onboarding
Two-way pair pages between service desks, and from service desks to engineering tools.
Frequently asked questions
Can we reuse the same integration across multiple clients?
Yes — build a template once and deploy it to each new client environment with only credentials and small mapping changes.
Can we monitor all client integrations centrally?
Yes. ZigiOps provides live dashboards and logs across every connection you manage, in one place.
Is there a partner or reseller program?
Yes — contact our partnerships team to discuss MSP licensing and delivery support.
Show us how tickets move between you and your clients today.
Bring one client's service desk and see how a reusable template would connect it.