BMC Helix – Jira Service Management Integration
Data Types: Issues / Incidents / Stories / Service Requests / Change Requests / Custom Records
BMC Helix – Jira Service Management Overview
Sync all incidents, change requests, service requests, issues, stories and custom records between Jira SM and BMC Helix in only a few steps. ZigiOps’ bi-directional integration between the two software tools comes with a wide variety of pre-built workflows that cover any use case, regardless of its complexity level. Simplify and improve the communication within your organization, starting today.
• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
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