BMC Helix to Jira Service Management, automatically kept in sync
Run BMC Helix and Jira Service Management as one system. ZigiOps syncs Events and Incidents in both directions in real time — no scripts required.
BMC Helix 
Jira Service Management Running BMC Helix and Jira Service Management side by side means the same Event often has to be tracked, updated and closed in both systems separately — doubling the manual work for every ticket.
ZigiOps keeps BMC Helix and Jira Service Management synchronized in both directions, so an Event created or updated in one system reflects automatically in the other, with no duplicate data entry.
How the BMC Helix ↔ Jira Service Management mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
BMC Helix 
Jira Service Management Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
BMC Helix connector Jira Service Management connector See BMC Helix ↔ Jira Service Management sync live
Book a demo and we'll connect your BMC Helix and Jira Service Management instances in real time.