Jira Service Management and ServiceNow integration, built for real-time sync
Run Jira Service Management and ServiceNow as one system. ZigiOps syncs Incidents and Incidents in both directions in real time — no scripts required.
Jira Service Management 
ServiceNow Running Jira Service Management and ServiceNow side by side means the same Incident often has to be tracked, updated and closed in both systems separately — doubling the manual work for every ticket.
ZigiOps keeps Jira Service Management and ServiceNow synchronized in both directions, so an Incident created or updated in one system reflects automatically in the other, with no duplicate data entry.
How the Jira Service Management ↔ ServiceNow mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Jira Service Management 
ServiceNow Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Jira Service Management connector ServiceNow connector See Jira Service Management ↔ ServiceNow sync live
Book a demo and we'll connect your Jira Service Management and ServiceNow instances in real time.