Give AI agents real operational truth
ZigiOps exposes your live enterprise systems to AI agents through the Model Context Protocol — so agents answer from current incidents, changes and CMDB data, not a stale export. Nothing is copied or stored.
Agents read live system state, so answers reflect the incident or change as it is right now.
Query results are returned on demand and never retained — the stateless model extends to AI.
RBAC and scoping rules control exactly which systems and fields an agent can reach.
What agents can query
Scope access down to exactly the systems and fields an agent should see.
Live status, priority, assignment and history for ITSM records as they change.
Configuration items and their dependency graph, queried as of the moment asked.
Support and service tickets across connected helpdesk and CRM systems.
Current stage, approvals and SLAs for any process ZigiOps already integrates.
A typical MCP queryAn agent asks "What's the status of INC0010423 and who's it assigned to?" ZigiOps resolves the request through RBAC, reads the live record from ServiceNow, and returns just that field set — current status, assignee and last update — without ever writing the incident to a database of its own.
Frequently asked questions
What is the Model Context Protocol?
Does the AI agent get a copy of my data?
How is access controlled?
Connect your agents to live systems
See MCP query real incidents and CMDB records in a live demo.