SolarWinds Jira Service Management integration: two-way sync without scripts
No more manual updates between SolarWinds and Jira Service Management
Give your service desk SolarWinds context. ZigiOps turns SolarWinds Alerts into Jira Service Management Incidents in real time — status, priority and notes flow both ways, no scripts required.
SolarWinds 
Jira Service Management SolarWinds catches issues first, but Jira Service Management is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Alert into an Incident — or it falls through the cracks.
ZigiOps turns every SolarWinds Alert into a Jira Service Management Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the SolarWinds ↔ Jira Service Management mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
SolarWinds 
Jira Service Management Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
SolarWinds connector Jira Service Management connector See the Incident-to-Resolution solution → See SolarWinds ↔ Jira Service Management sync live
Book a demo and we'll connect your SolarWinds and Jira Service Management instances in real time.