When data can't leave your network, handoffs between systems stay manual.
Agencies need ITSM, case and monitoring systems in sync, but most integration platforms route data through vendor-hosted infrastructure. For restricted environments that is a non-starter, so teams copy updates by hand.
Agencies need ITSM, case-management and monitoring systems to stay in sync, but most integration platforms require routing data through vendor-hosted infrastructure, which is a non-starter for restricted environments, and a new security review every time a connector is proposed.
ZigiOps runs fully on-premises, inside your network, and moves data directly between systems without storing a copy. There is no new data store to review and no data routed through vendor infrastructure. ISO 27001 certified.
Where this shows up
Specific moments this breaks today, and what changes.
Linking BMC Remedy to Ivanti would normally introduce a staging database that needs its own security review before it touches production data.
A public-facing service request needs to update an internal case-management ticket, but routing it through hosted middleware would expose citizen data outside the network boundary.
Systems with no external connectivity still need incident and case data synchronized between tools, but most iPaaS products assume outbound internet access to a hosted control plane.
It runs inside your network and keeps nothing
Data moves between your systems directly, so nothing is routed through vendor infrastructure.
ZigiOps deploys inside your own network boundary, with no data routed through vendor-hosted middleware.
ZigiOps keeps no copy of what it moves, so there is no new data store for your security office to review. ISO 27001 certified.
Incidents and cases stay in sync across your approved systems through visual mapping, with no scripts to accredit.
Metrolinx
Metrolinx, the government agency running public transit in the Greater Toronto and Hamilton Area, connected Operations Bridge and ServiceNow with ZigiOps.
- ServiceNow incident updates return to Operations Bridge automatically, so the NOC sees progress in real time.
How it works
ZigiOps installs fully on-premises, with no requirement to route data through external infrastructure.
ServiceNow, BMC Remedy, Ivanti and other systems already approved for your environment.
Data moves directly between systems in real time — no copy persists anywhere, inside or outside the boundary.
Integrations for public-sector IT
Two-way pair pages for the handoffs above.
See the Incident-to-Resolution workflow →
Relevant integrations
Frequently asked questions
Can ZigiOps run fully on-premises?
Yes. ZigiOps deploys entirely inside your network boundary, and it stores no copy of the data it moves.
Does any data leave our environment?
No. In an on-premises deployment, data moves directly between your connected systems and never leaves your network.
Does a new connector add a data store to review?
No. ZigiOps is stateless, so there is no integration database or staging layer to assess. Confirm specifics with your security office.
Talk through an on-premises deployment
Our team can walk your security office through the architecture and controls.