ServiceNow is never the only system in the room
Your clients need ServiceNow connected to Jira, to Azure DevOps, to their monitoring stack, to Salesforce. ZigiOps delivers it with no code and no Flow Designer work, and you keep up to 40%.
ZigiOps runs inside more than 60 Fortune 500 organisations, including four of the world's largest IT services firms, and is used by managed service providers to deliver integrations across their client base.
Red River
Whitlockis
HOISTIntegration is the part of the engagement that overruns
IntegrationHub spokes cover some of it. The rest becomes scripted REST work, scoped optimistically and delivered late.
Mapping configuration items, relationships and reference fields across systems is the work nobody quotes correctly.
Which means they call you every time either vendor changes an API, and you absorb it.
On the whole engagement.
What you can deliver with ZigiOps
Configured from a UI, live in hours, supported by any certified engineer on your team.
Incidents, problems, changes and requests synced in both directions with comments, attachments and status. The single most requested integration in the ITSM market.
Service desk to engineering, with defect and change traceability in both directions.
Dynatrace, Splunk, Datadog, SolarWinds, Zabbix, Prometheus, PagerDuty. Events create enriched incidents and close automatically on resolution.
Populate and maintain the CMDB from monitoring and discovery sources, including CI relationships rather than flat records.
Salesforce and Dynamics 365. Case escalation to ITSM and status returned to the account owner.
Instance-to-instance, or ServiceNow to BMC Helix, Freshservice, Ivanti, TOPdesk during consolidation and migration programmes.
Four partner use cases with clear revenue attached
Your client acquires a company running Jira Service Management or BMC. Both estates keep operating while consolidation proceeds.
Your client's service desk runs in ServiceNow; their software vendors and subcontractors run Jira or Azure DevOps. Tickets route across organisational boundaries automatically. This is the pattern Red River operationalised across its client base.
A CMDB nobody trusts, because it is maintained manually. Continuous enrichment from monitoring and discovery, with relationships preserved.
Monitoring events become correctly categorised, enriched ServiceNow incidents with automated closure.
Why this beats scripted integration work
No Flow Designer or scripted REST maintenance. Configuration, not code, so upgrades and API changes are our problem rather than a line on your backlog.
CMDB and CI relationships handled properly. Reference fields, relationship types and related CI data are part of the mapping model, not something you script around.
See CMDB enrichment →Certified and store-listed. The ZigiOps Jira integration is published on the ServiceNow Store, which materially shortens your client's architecture review.
Architecture your clients' security teams accept. Stateless processing, no customer data at rest, IP allow-listing, TLS in transit, ISO 27001. Regional hosting available for clients with data residency requirements.
See the security architecture →Recurring subscription revenue. Integration renews annually. A scripted project bills once and then costs you.
Frequently asked questions
Do we need to be a ServiceNow Elite or Premier partner?
Is ZigiOps listed on the ServiceNow Store?
Does this replace IntegrationHub?
Which ServiceNow modules are supported?
Can it run on the client's on-premise systems?
What margin do we earn?
Six things that come with the partnership
Recurring margin on subscription revenue, not a one-time referral fee. Margin rises with tier and run-rate.
A full ZigiOps license for your own use — run demos, build proofs of concept, connect your own systems to your clients'.
Two half-day sessions plus a practical exercise gets your engineers certified. Full documentation and connector library included.
Inbound enquiries in your region or ecosystem go to certified partners rather than into our own pipeline.
Joint case study, joint webinar, co-authored content, and a listing in the ZigiWave partner directory.
Register an opportunity and it is protected for 90 days. Your pipeline stays yours.
Four ways to partner
Margin rises with the tier you take on.
Add integration to your portfolio without adding headcount
Book a 30-minute partner call. We'll look at your client base, identify the integrations they're most likely to need, and show you the margin on them.