Configuration data your teams can actually trust
CMDBs go stale the moment CIs, relationships and topology live across five different systems — and ephemeral cloud resources make it worse. ZigiOps keeps configuration data enriched and accurate by syncing from the systems that actually own it.
CMDB records drift out of date within weeks. Containers and cloud resources scale up and down faster than anyone can update a CI by hand, relationships break silently, and teams stop trusting the CMDB — so they stop using it for the change approvals it was built to support.
ZigiOps continuously enriches CMDB CIs, relationships and topology from ServiceNow, monitoring tools and cloud/Kubernetes inventories — so configuration data reflects what's actually running, in real time, without manual reconciliation.
Where this shows up
Specific moments this breaks today, and what changes.
Kubernetes pods scale up and down hundreds of times a day — by the time anyone updates a CI by hand, the workload it describes no longer exists, or a new one does.
A change ticket references an upstream service that was decommissioned two months ago — the CAB approves it anyway because the CMDB never caught up.
The network team updates BMC Atrium, the cloud team updates resource tags in Azure — nobody reconciles the two, so the CI record depends on who you ask.
How it works
Link ServiceNow CMDB with monitoring, cloud and Kubernetes discovery tools that hold live CI data.
No-code mapping of CI types, attributes and topology relationships between systems.
CI records, relationships and status update in real time as your environment changes.
Relevant integrations
We stopped treating the CMDB as a one-time project and started treating it as a living system that updates itself.
Frequently asked questions
Which systems can feed the CMDB?
ServiceNow, BMC Remedy/Atrium, monitoring tools like Dynatrace and Datadog, cloud inventories via Azure Monitor and CloudWatch, and Kubernetes cluster state.
Will this change our existing CMDB structure?
No. ZigiOps maps into your existing CI types and relationships — it enriches what's there rather than replacing your data model.
Can it keep up with ephemeral cloud and container resources?
Yes — sync runs continuously, so short-lived pods, instances and services are reflected (and retired) in near real time instead of lingering as ghost CIs.
Does enrichment run continuously?
Yes, in real time by default, or on a schedule if you prefer batch updates for specific CI types.
Stop reconciling CMDB data by hand
See CI enrichment sync live across ServiceNow and your monitoring stack.