No more manual updates between Jira Service Management and Cherwell
Run Jira Service Management and Cherwell as one system. ZigiOps syncs Incidents and Incidents in both directions in real time — no scripts required.
Jira Service Management 
Cherwell Running Jira Service Management and Cherwell side by side means the same Incident often has to be tracked, updated and closed in both systems separately — doubling the manual work for every ticket.
ZigiOps keeps Jira Service Management and Cherwell synchronized in both directions, so an Incident created or updated in one system reflects automatically in the other, with no duplicate data entry.
How the Jira Service Management ↔ Cherwell mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Jira Service Management 
Cherwell Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Jira Service Management connector Cherwell connector See Jira Service Management ↔ Cherwell sync live
Book a demo and we'll connect your Jira Service Management and Cherwell instances in real time.