Azure DevOps, Dynamics and Azure Monitor, connected to everything else
Your clients run Microsoft. Their partners, suppliers and other business units do not. ZigiOps bridges the gap with no code, and you keep up to 40%.
ZigiOps runs inside more than 60 Fortune 500 organisations, including four of the world's largest IT services firms, and is used by managed service providers to deliver integrations across their client base.
Red River
Whitlockis
HOISTThe Microsoft estate is rarely the whole estate
The service desk runs ServiceNow, Jira Service Management or Freshservice, and work items and tickets drift apart.
Account teams cannot see whether the escalation they promised is actually moving.
Alerts fire into a channel nobody triages, instead of into the system where work is tracked.
They handle the simple flows. Two-way sync with comment threading, attachments, field-level conflict handling and CMDB relationships turns into a maintenance project owned by whoever built it.
What you can deliver with ZigiOps
Configured from a UI, live in hours, supported by any certified engineer on your team.
ServiceNow, Jira Service Management, BMC Helix, Freshservice. Work items and tickets synced in both directions with comments, attachments and status.
The most common request in mixed-tooling organisations, and in any environment where the client's suppliers run Jira.
Case escalation to the team that resolves it, and status returned to the account owner automatically.
Azure Monitor alerts into ServiceNow, Jira or PagerDuty as enriched, correctly categorised records that close when the alert clears.
Deployment and release events visible in the client's change process without manual entry.
Four partner use cases with clear revenue attached
Internal teams on Azure DevOps, acquired or outsourced teams on Jira. Synced backlogs without forcing a migration.
Tickets arriving in ServiceNow or JSM become Azure DevOps work items with full context, and status flows back to the requester automatically.
Support escalations raised from Dynamics 365 into the ITSM tool, with resolution status returned to the account team.
Alerts become enriched incidents in the client's ITSM tool with automatic closure.
Why this beats Logic Apps and Power Automate for this class of work
Two-way by design. Two-way sync with field-level conflict handling, comment threading and attachment transfer is the hard part, and it is what ZigiOps is built for rather than assembled to do.
No connector to maintain. Pre-built enterprise connectors are maintained by us. Your team configures, it does not code.
Browse connectors →Non-Microsoft systems are first-class. ServiceNow, BMC, Dynatrace, Splunk, Salesforce and 50+ others are native endpoints, not custom HTTP actions you build and own.
Deployable where the client requires. Cloud, on-premise and hybrid, stateless, ISO 27001, with regional hosting available.
See the security architecture →Frequently asked questions
Which Microsoft products are supported?
Does this replace Logic Apps or Power Automate?
Do we need to be a Microsoft Solutions Partner?
Can we sell this alongside a Dynamics or Azure practice?
Does it support Azure DevOps Server as well as Services?
What margin do we earn?
Six things that come with the partnership
Recurring margin on subscription revenue, not a one-time referral fee. Margin rises with tier and run-rate.
A full ZigiOps license for your own use — run demos, build proofs of concept, connect your own systems to your clients'.
Two half-day sessions plus a practical exercise gets your engineers certified. Full documentation and connector library included.
Inbound enquiries in your region or ecosystem go to certified partners rather than into our own pipeline.
Joint case study, joint webinar, co-authored content, and a listing in the ZigiWave partner directory.
Register an opportunity and it is protected for 90 days. Your pipeline stays yours.
Four ways to partner
Margin rises with the tier you take on.
Add integration to your portfolio without adding headcount
Book a 30-minute partner call. We'll look at your client base, identify the integrations they're most likely to need, and show you the margin on them.