Jira Service Management and CA UIM, always in sync
Give your service desk Jira Service Management context. ZigiOps turns Jira Service Management Incidents into CA UIM Alerts in real time — status, priority and notes flow both ways, no scripts required.
Jira Service Management 
CA UIM Jira Service Management catches issues first, but CA UIM is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Incident into an Alert — or it falls through the cracks.
ZigiOps turns every Jira Service Management Incident into a CA UIM Alert automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the Jira Service Management ↔ CA UIM mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Jira Service Management 
CA UIM See Jira Service Management ↔ CA UIM sync live
Book a demo and we'll connect your Jira Service Management and CA UIM instances in real time.