Jira Service Management ↔ Salesforce · bidirectional · real-time
Jira Service Management and Salesforce, always in sync
Connect Jira Service Management and Salesforce. ZigiOps keeps Incidents and Cases in sync in real time — no scripts required.
Live sync
99.8% success
Jira Service Management Record
JS-1042
Salesforce Synced record
S-482
Incident↔ synced
Priority↔ synced
Status↔ synced
The problem
Jira Service Management and Salesforce solve different halves of the problem, but nothing connects them out of the box — teams end up re-entering the same information in both systems by hand.
The solution
ZigiOps connects Jira Service Management and Salesforce bidirectionally and in real time — Incidents and Cases stay synchronized automatically, with no manual data entry.
How the Jira Service Management ↔ Salesforce mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Jira Service Management 
Salesforce Incident
Case
Priority
Priority
Status
Status
Comments
Comments
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction
See Jira Service Management ↔ Salesforce sync live
Book a demo and we'll connect your Jira Service Management and Salesforce instances in real time.