Jira Service Management ↔ Salesforce: two-way sync without the scripts
Connect Jira Service Management and Salesforce. ZigiOps keeps Incidents and Cases in sync in real time — no scripts required.
Jira Service Management 
Salesforce Jira Service Management and Salesforce solve different halves of the problem, but nothing connects them out of the box — teams end up re-entering the same information in both systems by hand.
ZigiOps connects Jira Service Management and Salesforce in both directions and in real time — Incidents and Cases stay synchronized automatically, with no manual data entry.
How the Jira Service Management ↔ Salesforce mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Jira Service Management 
Salesforce Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Jira Service Management connector Salesforce connector See Jira Service Management ↔ Salesforce sync live
Book a demo and we'll connect your Jira Service Management and Salesforce instances in real time.