From alert to resolution — without manual handoffs.
When monitoring, ITSM and on-call tools disagree about an incident, people reconcile them by hand while resolution stalls. ZigiOps automates each handoff, two-way and in real time.
Monitoring fires an alert, the service desk opens a ticket, and on-call tracks a separate page — but updates in one rarely reach the others fast enough. Priority mismatches, stale paging and manual reconciliation all eat into the minutes that matter most during an active incident.
ZigiOps automates each handoff in your incident flow, between the pairs of tools you already run. Status, priority, comments and resolution move both ways in real time, so nobody relays updates by hand and nobody gets paged for something already fixed.
Where this shows up
Specific moments this breaks today, and what changes.
Datadog detects an outage at 2am; if a human has to open the ServiceNow ticket by hand, minutes pass before the SLA clock even starts correctly.
A P1 in Dynatrace doesn't automatically become a Critical incident in ServiceNow, so response time drifts from what the monitoring data actually calls for.
Engineering resolves the root cause in Jira, but PagerDuty still shows the incident open — so the next on-call engineer gets paged for a non-issue.
The service desk escalates a ServiceNow incident by creating a Jira or Azure DevOps item by hand, then asks engineering in chat where it stands.
Each handoff automated, in both directions
Each handoff between two of your tools runs on its own, so nobody relays updates by hand.
Map monitoring severity to your ITSM priority levels with visual rules, so escalation matches real urgency. No scripts to write or maintain.
Updates move in real time between each pair of tools, so nobody chases status or gets paged for something already fixed.
ZigiOps stores none of your incident data. Run it inside your own network or in the cloud for regulated environments. ISO 27001 certified.
Metrolinx
Read the Metrolinx case studyWhat do manual incident handoffs cost you?
Every touch between ITSM and DevOps is time your team could spend resolving.
Illustrative estimate based on your inputs. Not a guaranteed cash saving. Actual results depend on workflow design and volume.
How it works
ServiceNow, Jira, Azure DevOps, PagerDuty, Datadog, Dynatrace and the tools your teams already run, connected pair by pair.
No-code rules translate monitoring severity into ITSM priority and back, so escalation always matches.
Status, comments and resolution flow both ways automatically — no stale pages, no manual reconciliation.
ITSM ↔ DevOps integrations
Two-way pair pages for escalating incidents from your service desk to engineering.
Frequently asked questions
Which incident tools can ZigiOps connect?
ServiceNow, Jira, Jira Service Management, PagerDuty, Datadog, Dynatrace, SolarWinds, BMC Remedy and more — in any combination, all two-way.
Can alerts automatically create tickets?
Yes. Monitoring alerts can create incidents in your ITSM tool automatically, and resolution status flows back to close the loop.
Does severity map to our priority scheme automatically?
Yes — no-code rules translate monitoring severity into your ITSM priority levels, so escalation matches actual urgency instead of a generic default.
How fast do updates propagate?
In real time. Changes in one system appear in the others within seconds.
Show us your incident flow. We'll map what can be automated.
Bring one incident flow and see which handoffs ZigiOps can automate.