One incident, every system, in sync
When monitoring, ITSM and on-call tools disagree about an incident, resolution stalls. ZigiOps keeps every system aligned in real time — so on-call, service desk and engineering all see the same truth.
Monitoring fires an alert, the service desk opens a ticket, and on-call tracks a separate page — but updates in one rarely reach the others fast enough. Priority mismatches, stale paging and manual reconciliation all eat into the minutes that matter most during an active incident.
ZigiOps links the alert, the ticket and the page into one synchronized incident. Status, priority, comments and resolution flow both ways in real time, so every team stays current automatically — and nobody gets paged for something already fixed.
Where this shows up
Specific moments this breaks today, and what changes.
Datadog detects an outage at 2am; if a human has to open the ServiceNow ticket by hand, minutes pass before the SLA clock even starts correctly.
A P1 in Dynatrace doesn't automatically become a Critical incident in ServiceNow, so response time drifts from what the monitoring data actually calls for.
Engineering resolves the root cause in Jira, but PagerDuty still shows the incident open — so the next on-call engineer gets paged for a non-issue.
How it works
ServiceNow, Jira, PagerDuty, Datadog, Dynatrace and the tools your teams already run.
No-code rules translate monitoring severity into ITSM priority and back, so escalation always matches.
Status, comments and resolution flow both ways automatically — no stale pages, no manual reconciliation.
Relevant integrations
The bidirectional sync between our monitoring and ITSM tools finally gave every team a single source of truth in real time.
Frequently asked questions
Which incident tools can ZigiOps connect?
ServiceNow, Jira, Jira Service Management, PagerDuty, Datadog, Dynatrace, SolarWinds, BMC Remedy and more — in any combination, all bidirectional.
Can alerts automatically create tickets?
Yes. Monitoring alerts can create incidents in your ITSM tool automatically, and resolution status flows back to close the loop.
Does severity map to our priority scheme automatically?
Yes — no-code rules translate monitoring severity into your ITSM priority levels, so escalation matches actual urgency instead of a generic default.
How fast do updates propagate?
In real time. Changes in one system appear in the others within seconds, with 99.8%+ sustained sync success.
Cut your incident cycle time
See a live incident sync across your monitoring, ITSM and on-call tools.