Optimize your monitoring with ZigiOps’ integrations for BMC Helix and improve the overall visibility into your processes.
Challenges for BMC Helix users
BMC Helix ITSM is a powerful, cloud-native service management tool. It provides its business users with an advanced persona-based UX. Usually, company users combine it with a wide variety of tools.
Most of the integrations between IT Service Management Monitoring and DevOps tools are carried out manually. It means that mistakes are a common thing. They are time- and resource-consuming. That inevitably leads to a sudden decrease in overall productivity, minimizes the chance for scalability and reliability.
ZigiOps enables BMC Helix to communicate seamlessly with the rest of the ITOM, APM, and DevOps tools, integrated into the enterprise IT ecosystem.
The instant transfer of important data, accumulated through monitoring processes, is crucial for every business that aims to scale its performance and outrank its competition.
Extract all your incoming queries from BMC Helix and transfer them directly into your other systems, like Jira, MicroFocus OpsBridge, Cherwell, Dynatrace, ServiceNow, Appdynamics, Kubernetes, Splunk, Solarwinds, NewRelic, and more.
This way, each team can use the apps that are native to them: our no-code integration platform will connect them.
Eliminate bottlenecks, simplify your workflow processes, and improve customer satisfaction.
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BMC Helix – Micro Focus Operations Bridge Use Case
Combining tools like BMC Helix and OpsBridge offers plenty of benefits to those organizations that use them daily in their IT infrastructure. Integrating the two systems enables the transfer of Incidents, Changes, Events, Problems, Works orders, and even Downtimes. Each piece of information helps the IT team optimize the internal ecosystem’s performance and achieve great results.
However, to do that, the collected information must be accessible at any time, from any point by the rest of the software tools connected. Cross-collaboration and communication between teams and systems is the key to success.
ZigiOps helps business users instantly make the connection between BMC Helix and OpsBridge in no time. In just a few clicks, the data transition automatically starts. Thanks to its bi-directional connection, ZigiOps synchronizes both systems. It means that any change in one of them will be present in the other.
BMC Helix – ServiceNow Use Case
If your teams use different ITSM tools such as BMC Helix and ServiceNow, ZigiOps can integrate them in a few clicks.
When an Incident is created in either BMC Helix or ServiceNow, ZigiOps fetches it instantly and creates a related incident in the other system. ZigiOps offers a high degree of data filtering control so that you can make sure it collects only the required ServiceNow/BMC incidents. You also have complete control of the platform’s data field mapping capabilities, allowing you to define how it reports data to BMC and ServiceNow.
Comments, attachments, regular/custom, and even lifecycle are all part of the synchronization that ZigiOps offers after its deployment.
ZigiOps collects ticket updates from each system and transfers them to the other. Our platform does that in real-time and synchronizes the records for regular fields, custom fields, lifecycle, and comments.
BMC Helix – Kubernetes
Automating the deployment and management of applications, workloads, and services is essential for companies that aim to stay ahead of the competition and achieve high levels of customer satisfaction.
DevOps teams have to battle the sometimes slow and foreboding processes of development and configuration of applications to achieve efficiency and scalability. BMC Helix helps them cope with that task by providing them with the information and data. Let’s say the Service Desk team notices some events and metrics in BMC Helix that have to be transferred to Kubernetes. The immediate data transfer, in this case, is a must. In such critical situations, ZigiOps steps in and links the two systems in a few minutes. The much-needed data is instantly forwarded from BMC Helix to Kubernetes.
Now, it can be used in a variety of operations across the IT ecosystem. It is also accessible at any time and from any point in the world.
Read more about what improvements ZigiOps added to Schlumberger operations by integrating their tools and processes.
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ZigiOps played a key role in Melco Resorts’ integration journey by integrating Jira and ServiceNow. This enabled real-time data exchange.
ZigiOps played a key role in PEXA’s integration journey by automating data flows between Jira and ServiceNow. Read their integration success story
ZigiOps helped one of the biggest telecoms in their integration journey by connecting Dynatrace and AppDynamics to Micro Focus OBM. Read their success story.
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