Sync Prometheus with BMC Helix — no code, no delays
Give your service desk Prometheus context. ZigiOps turns Prometheus Alerts into BMC Helix Events in real time — status, priority and notes flow both ways, no scripts required.
Prometheus 
BMC Helix Prometheus catches issues first, but BMC Helix is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Alert into an Event — or it falls through the cracks.
ZigiOps turns every Prometheus Alert into a BMC Helix Event automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the Prometheus ↔ BMC Helix mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Prometheus 
BMC Helix Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Prometheus connector BMC Helix connector See Prometheus ↔ BMC Helix sync live
Book a demo and we'll connect your Prometheus and BMC Helix instances in real time.