Data Types: Incidents / Change Requests / CMDB CIs / Custom Records

BMC Helix – ServiceNow Overview

Set up a bi-directional integration between ServiceNow and BMC Helix in only a few steps with the help of ZigiOps. The wide variety of pre-built workflows gives you a set of actions, conditions, and transformations that cover any use case, simple or complex. Contact us to get started today.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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