BMC Helix – Jira Integration

Use our BMC Helix and Jira Software integration to simplify your workflows and improve communications between teams.

Data Types: Incidents / Change Requests / Service requests / Issues / Stories / Other/Custom records

BMC Helix - Jira Overview

With ZigiOps, set up a bi-directional integration between Jira and BMC Helix in only a few steps. The wide variety of pre-built workflows provides a set of actions, conditions, and transformations that can cover any use case, from the simplest to the most complex ones. It is only a few clicks away.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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