BMC Helix – CA UIM Integration
Data Types: Alerts / Incidents / Change Requests
BMC Helix – CA UIM Overview
Receive all problems discovered by CA UIM directly into your BMC Helix, and let ZigiOps help you automate the creation and handling of tickets. Simplify your operations thanks to the seamless data exchange between the two applications, and improve the communication between your different teams and departments.
• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
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