BMC Helix CA UIM integration: two-way sync without scripts
Keep BMC Helix and CA UIM perfectly in sync
Give your service desk BMC Helix context. ZigiOps turns BMC Helix Events into CA UIM Alerts in real time — status, priority and notes flow both ways, no scripts required.
BMC Helix 
CA UIM BMC Helix catches issues first, but CA UIM is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Event into an Alert — or it falls through the cracks.
ZigiOps turns every BMC Helix Event into a CA UIM Alert automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the BMC Helix ↔ CA UIM mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
BMC Helix 
CA UIM Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
BMC Helix connector CA UIM connector See the Incident management solution → See BMC Helix ↔ CA UIM sync live
Book a demo and we'll connect your BMC Helix and CA UIM instances in real time.