Data Types: Incidents / Change Requests / Stories / Custom Records

BMC Helix – Cherwell Overview

Set up a bi-directional integration between BMC Helix and Cherwell in only a few steps with the help of ZigiOps. Thanks to our wide variety of pre-built workflows, you get a set of actions, conditions, and transformations that cover any use case, even the most complex ones. Improve efficiency, visibility, and performance, and start solving your most pressing business challenges today.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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