ConnectWise ↔ Azure DevOps · bidirectional · real-time

ConnectWise and Azure DevOps, always in sync

Give engineering and the service desk one shared record. ZigiOps syncs ConnectWise Tickets with Azure DevOps Work items in real time — no scripts required.

Book a demo Start a free trial

Live sync

99.8% success

ConnectWise

Record

C-1042

Azure DevOps

Synced record

AD-482

Ticket↔ synced

Priority↔ synced

Status↔ synced

The problem

Engineering tracks work in ConnectWise, but the service desk runs on Azure DevOps. When a Work item needs a code fix, or a Ticket needs to reach the person who filed it, someone re-types it into the other system by hand.

The solution

ZigiOps links ConnectWise Tickets to Azure DevOps Work items bidirectionally, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.

How the ConnectWise ↔ Azure DevOps mapping works inside ZigiOps

A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.

Field mapping · ConnectWise → Azure DevOps

ConnectWise

Azure DevOps

Ticket

Work item

Priority

Status

Comments

Configured visually — no code, no pipelines. Every field stays in sync in real time.

99.8%+

Sustained real-time sync success

65–90%

Less manual cross-system work

45–75%

Faster incident & change cycles

Up to 10×

Reduction in operational friction

Co ConnectWise connector Az Azure DevOps connector

See ConnectWise ↔ Azure DevOps sync live

Book a demo and we'll connect your ConnectWise and Azure DevOps instances in real time.

Book a demo