ConnectWise Azure DevOps integration: two-way sync without scripts
Keep ConnectWise and Azure DevOps perfectly in sync
Give engineering and the service desk one shared record. ZigiOps syncs ConnectWise Tickets with Azure DevOps Work items in real time — no scripts required.
ConnectWise 
Azure DevOps Engineering tracks work in ConnectWise, but the service desk runs on Azure DevOps. When a Work item needs a code fix, or a Ticket needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links ConnectWise Tickets to Azure DevOps Work items in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the ConnectWise ↔ Azure DevOps mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
ConnectWise 
Azure DevOps Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
ConnectWise connector Azure DevOps connector See the Incident-to-Resolution solution → See ConnectWise ↔ Azure DevOps sync live
Book a demo and we'll connect your ConnectWise and Azure DevOps instances in real time.