ConnectWise Azure DevOps integration: two-way sync without scripts
Keep ConnectWise and Azure DevOps perfectly in sync
ZigiOps keeps ConnectWise PSA service tickets and Azure DevOps work items in two-way sync, including notes, attachments and custom fields, as often as every 10 seconds. It is a standalone platform that runs as a ZigiWave-hosted cloud or on your own infrastructure, and it does not permanently store the data it transfers. It supports ConnectWise PSA in the cloud and on-premise, and all Azure DevOps versions. Licensed per workflow, from €500 a month, billed yearly.
ConnectWise 
Azure DevOps Engineering tracks work in ConnectWise, but the service desk runs on Azure DevOps. When a Work item needs a code fix, or a Ticket needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links ConnectWise Tickets to Azure DevOps Work items in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the ConnectWise ↔ Azure DevOps mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
ConnectWise 
Azure DevOps Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
ConnectWise connector Azure DevOps connector See the Incident-to-Resolution solution → ConnectWise ↔ Azure DevOps FAQ
Which ConnectWise and Azure DevOps versions are supported?
ZigiOps supports ConnectWise PSA in both cloud and on-premise deployments; contact us to confirm your ConnectWise version. For Azure DevOps it supports all versions, both Azure DevOps Services (cloud) and Azure DevOps Server (on-premises).
How does ZigiOps connect to ConnectWise and Azure DevOps?
ConnectWise PSA connects with a Company ID plus a Public Key and Private Key generated in the API Keys section of the integration user's account. Azure DevOps connects with a username and a personal access token.
Which ConnectWise records can be synced with Azure DevOps?
Service tickets, notes, attachments, custom fields, status and priority. A ready-made bi-directional template syncs ConnectWise service tickets with Azure DevOps work items, including notes, attachments and custom fields.
How fast does the sync run?
ZigiOps syncs continuously on an interval you configure, as short as 10 seconds.
How much does it cost?
ZigiOps is licensed per workflow, from €500 a month billed yearly. Cloud hosting, implementation and a free proof of concept are included.
Can I try it on my own systems?
Yes. A safe test mode validates your field mappings on real data before go-live, and a free proof of concept is included.
See ConnectWise ↔ Azure DevOps sync live
Book a demo and we'll connect your ConnectWise and Azure DevOps instances in real time.