Azure DevOps ↔ Cherwell · bidirectional · real-time

Azure DevOps and Cherwell, always in sync

Give engineering and the service desk one shared record. ZigiOps syncs Azure DevOps Work items with Cherwell Incidents in real time — no scripts required.

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Live sync

99.8% success

Azure DevOps

Record

AD-1042

Cherwell

Synced record

C-482

Work item↔ synced

Priority↔ synced

Status↔ synced

The problem

Engineering tracks work in Azure DevOps, but the service desk runs on Cherwell. When an Incident needs a code fix, or a Work item needs to reach the person who filed it, someone re-types it into the other system by hand.

The solution

ZigiOps links Azure DevOps Work items to Cherwell Incidents bidirectionally, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.

How the Azure DevOps ↔ Cherwell mapping works inside ZigiOps

A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.

Field mapping · Azure DevOps → Cherwell

Azure DevOps

Cherwell

Work item

Incident

Priority

Status

Comments

Comment

Configured visually — no code, no pipelines. Every field stays in sync in real time.

99.8%+

Sustained real-time sync success

65–90%

Less manual cross-system work

45–75%

Faster incident & change cycles

Up to 10×

Reduction in operational friction

Az Azure DevOps connector Ch Cherwell connector

See Azure DevOps ↔ Cherwell sync live

Book a demo and we'll connect your Azure DevOps and Cherwell instances in real time.

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