Freshdesk Jira integration: two-way sync without scripts
No more manual updates between Freshdesk and Jira
Give engineering and the service desk one shared record. ZigiOps syncs Freshdesk Incidents with Jira Issues in real time — no scripts required.
Freshdesk 
Jira Engineering tracks work in Freshdesk, but the service desk runs on Jira. When an Issue needs a code fix, or an Incident needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links Freshdesk Incidents to Jira Issues in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the Freshdesk ↔ Jira mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Freshdesk 
Jira Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Freshdesk connector Jira connector See the Incident-to-Resolution solution → See Freshdesk ↔ Jira sync live
Book a demo and we'll connect your Freshdesk and Jira instances in real time.