BMC Remedy ↔ Azure DevOps · bidirectional · real-time

BMC Remedy and Azure DevOps, always in sync

Give engineering and the service desk one shared record. ZigiOps syncs BMC Remedy Incidents with Azure DevOps Work items in real time — no scripts required.

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Live sync

99.8% success

BMC Remedy

Record

BR-1042

Azure DevOps

Synced record

AD-482

Incident↔ synced

Priority↔ synced

Status↔ synced

The problem

Engineering tracks work in BMC Remedy, but the service desk runs on Azure DevOps. When a Work item needs a code fix, or an Incident needs to reach the person who filed it, someone re-types it into the other system by hand.

The solution

ZigiOps links BMC Remedy Incidents to Azure DevOps Work items bidirectionally, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.

How the BMC Remedy ↔ Azure DevOps mapping works inside ZigiOps

A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.

Field mapping · BMC Remedy → Azure DevOps

BMC Remedy

Azure DevOps

Incident

Work item

Priority

Status

Comments

Configured visually — no code, no pipelines. Every field stays in sync in real time.

99.8%+

Sustained real-time sync success

65–90%

Less manual cross-system work

45–75%

Faster incident & change cycles

Up to 10×

Reduction in operational friction

BM BMC Remedy connector Az Azure DevOps connector

See BMC Remedy ↔ Azure DevOps sync live

Book a demo and we'll connect your BMC Remedy and Azure DevOps instances in real time.

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