Connect Bitbucket and ServiceNow with a few clicks with ZigiOps’ powerful integration. Improve teamwork and communication, boost customer satisfaction, and avoid errors and delays.
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Trusted by Enterprise Teams Worldwide
Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps connects Bitbucket release and deployment activity with ServiceNow change management, automatically creating or updating change records when deployment events are triggered in Bitbucket pipelines. Change managers in ServiceNow gain real-time visibility into what is being deployed and when, without needing access to Bitbucket or manual status reports from development teams. This alignment between code delivery and ITSM governance reduces unauthorized or untracked deployments and strengthens compliance posture for regulated industries.
When critical events occur in Bitbucket, such as failed builds, blocked pull requests, or deployment pipeline errors, ZigiOps can automatically create ServiceNow incidents to ensure the right IT operations or DevOps teams are engaged without delay. Incident records are populated with repository context, branch details, and error information, giving ITSM teams a complete picture from the start. This integration brings software delivery events into the formal incident management process, improving response times and ensuring that code-level disruptions are tracked and resolved with the same rigor as infrastructure incidents.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
