One record, two systems: Bitbucket and ServiceNow in sync
Give engineering and the service desk one shared record. ZigiOps syncs Bitbucket Pipelines with ServiceNow Incidents in real time — no scripts required.
Bitbucket 
ServiceNow Engineering tracks work in Bitbucket, but the service desk runs on ServiceNow. When an Incident needs a code fix, or a Pipeline needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links Bitbucket Pipelines to ServiceNow Incidents in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the Bitbucket ↔ ServiceNow mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Bitbucket 
ServiceNow Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Bitbucket connector ServiceNow connector See Bitbucket ↔ ServiceNow sync live
Book a demo and we'll connect your Bitbucket and ServiceNow instances in real time.