Azure DevOps ↔ TOPdesk · two-way · real-time

No more manual updates between Azure DevOps and TOPdesk

Give engineering and the service desk one shared record. ZigiOps syncs Azure DevOps Work items with TOPdesk Incidents in real time — no scripts required.

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Live sync

99.8% success

Azure DevOps

Record

AD-1042

TOPdesk

Synced record

T-482

Work item↔ synced

Priority↔ synced

Status↔ synced

The problem

Engineering tracks work in Azure DevOps, but the service desk runs on TOPdesk. When an Incident needs a code fix, or a Work item needs to reach the person who filed it, someone re-types it into the other system by hand.

The solution

ZigiOps links Azure DevOps Work items to TOPdesk Incidents in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.

How the Azure DevOps ↔ TOPdesk mapping works inside ZigiOps

A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.

Field mapping · Azure DevOps → TOPdesk

Azure DevOps

TOPdesk

Work item

Incident

Priority

Status

Comments

Comment

Configured visually — no code, no pipelines. Every field stays in sync in real time.

99.8%+

Sustained real-time sync success

65–90%

Less manual cross-system work

45–75%

Faster incident & change cycles

Up to 10×

Reduction in operational friction

Az Azure DevOps connector TO TOPdesk connector

See Azure DevOps ↔ TOPdesk sync live

Book a demo and we'll connect your Azure DevOps and TOPdesk instances in real time.

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