Integrate Freshdesk with the rest of your software tools to improve cross-team collaboration and accelerate issue resolutions through smart workflow automation
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Faster, secure, no-code integrations designed specifically for the uniquerequirements of government agencies and public institutions.
Development Delays
Information bottlenecks slow down feature releases and bug fixes
Error-Prone Processes
Manual logging, updating, and closing tickets leads to frequent mistakes
Manual Data Transfer
Teams waste hours manually copying information between Jira and other tools
Team Misalignment
Different tools create silos and communication gaps between teams
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No-Code Setup
Configure integrations without developers using our visual interface
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Error-Free Operations
Remove human error from the equation with automated workflows
Automated Data Flow
Eliminate manual data entry with real-time bi-directional synchronization
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Faster Releases
Accelerate development cycles with seamless cross-team collaboration
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
With ZigiOps, you can easily sync ITSM and ITOM by connecting Freshdesk and OpsBridge Manager (OBM).
When OBM receives a new event in its event browser, ZigiOps will create a new ticket in Freshdesk, with all the relevant OBM event details. The ticket number will be returned to the OBM event as an external ID.
The integration is bi-directional and syncs any updates, too. When there are changes in the OBM event, ZigiOps reports them to the related Freshdesk ticket. If the Freshdesk ticket itself is updated, the integration platform automatically logs the update in the related event in OBM.
The integration includes lifecycle synchronization, regular fields, custom attributes, notes, attachments, assigned agents and contacts, and more.
The help desk team receives a new ticket in Freshdesk. They check the issue and find out that it is coming from a software bug. Тhey need to open Jira and log it there for the development team to handle.
With ZigiOps, everything is automated. The integration platform extracts all the data from the Freshdesk ticket and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time.
ZigiOps synchronizes all log files, comments, notes, traces, or other attachments. The integration is bi-directional, so all data is updated instantly in both directions – if there are changes in the Freshdesk ticket, ZigiOps updates the Jira issue, and vice versa.
This integration helps you eliminate communication bottlenecks and silos, speed up issue resolutions and boost customer satisfaction.