Sync TOPdesk with the rest of your software tools and help your teams exchange data automatically.
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Faster, secure, no-code integrations designed specifically for the uniquerequirements of government agencies and public institutions.
Development Delays
Information bottlenecks slow down feature releases and bug fixes
Error-Prone Processes
Manual logging, updating, and closing tickets leads to frequent mistakes
Manual Data Transfer
Teams waste hours manually copying information between Jira and other tools
Team Misalignment
Different tools create silos and communication gaps between teams
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No-Code Setup
Configure integrations without developers using our visual interface
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Error-Free Operations
Remove human error from the equation with automated workflows
Automated Data Flow
Eliminate manual data entry with real-time bi-directional synchronization
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Faster Releases
Accelerate development cycles with seamless cross-team collaboration
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
With ZigiOps, you can easily sync ITSM and ITOM by connecting TOPDesk with OpsBridge Manager (OBM).
OBM receives events from different tools, which ZigiOps allows you to redirect manually or automatically (based on specific conditions).
OBM receives a new event in the event browser. The event is then transferred to a connected server for ZigiOps. The integration platform creates a new incident in TOPdesk, containing all relevant OBM event details. The incident number is returned to the OBM event as an external ID.
The OBM event is then updated. This update is reported to the related incident in TOPDesk. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
The TOPdesk incident is updated. ZigiOps automatically logs the update to OBM’s related event. Updates include lifecycle synchronization, regular fields, custom fields, and requests or actions notes.
The service desk team receives a new incident in TOPdesk. They check it and see that a software bug is causing the problem, i.e. that the Dev team needs to fix it.
Thanks to ZigiOps, they don’t need to open Azure DevOps and create a ticket manually. Instead, the integration platform logs it automatically and performs poller-based updates, if there are any changes.
Communication between the service desk team and the developer who is in charge is easy. It doesn’t require any additional apps: they can simply add comments, which ZigiOps then updates to both apps. All log files, traces, and all other attachments are automatically synchronized, too.
After the developer fixes the issue, ZigiOps updates the TOPdesk incident, and the end customer receives a notification that their issue is resolved—faster than ever before.