Monitoring · two-way · real-time

Dynatrace integration, without the scripting

Connect Dynatrace to your ITSM, DevOps, CRM and monitoring tools with no-code, two-way, real-time sync — records stay aligned across every system, comments and attachments included.

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Live sync

99.8% success

Dynatrace

Problem

D-1042

ServiceNow

Synced record

S-482

Problem↔ synced

Event↔ synced

Anomaly↔ synced

What ZigiOps connects Dynatrace to

Supported data types

ProblemEventAnomalyEntity contextAll Discovered FieldsCustom Fields

Example mapping · Dynatrace ↔ ServiceNow

Problem ↔ Incident

Why teams connect Dynatrace

Dynatrace understands your infrastructure and applications in real time — but that understanding is only useful the moment it reaches the team who can act on it. Without a connection, someone has to watch the Dynatrace console and manually raise an incident for anything serious enough to need one.

ZigiOps turns Dynatrace problems into enriched, correctly-categorized incidents automatically, and closes them again once Dynatrace confirms resolution. The most common pairing is Dynatrace ↔ ServiceNow.

ZigiOps let us unify monitoring data from Dynatrace, OpsBridge and ServiceNow into a single console and automate incident creation — seamlessly, without adding overhead for our teams.

— IT Operations, Singtel

99.8%+

Sustained real-time sync success

65–90%

Less manual cross-system work

45–75%

Faster incident & change cycles

Up to 10×

Reduction in operational friction

Dynatrace integration FAQ

What can ZigiOps sync from Dynatrace?

Problems, events and anomalies — including entity context and root-cause detail — mapped with full fidelity into your ITSM tools.

Is the Dynatrace integration two-way?

Yes. Status updates flow both ways in real time, and conflict-resolution logic keeps both systems authoritative.

Does the incident auto-close when the problem resolves?

Yes, if configured that way. When Dynatrace marks a problem resolved, ZigiOps can automatically update or close the linked incident.

How do I automatically turn Dynatrace alerts into ServiceNow or Jira tickets without writing a webhook handler myself?

ZigiOps has a pre-built, no-code template for Dynatrace — alerts become enriched, correctly-categorized tickets automatically, with no webhook code to write or maintain.

Does the ticket auto-close when the Dynatrace alert clears, or do I still have to close it manually?

It auto-closes. Status flows both ways in real time, so when Dynatrace marks an alert resolved, the linked ticket closes automatically.

Can I map Dynatrace severity levels to our ITSM tool's priority field?

Yes. Severity, priority and any other field can be mapped visually — no scripts required — so alerts arrive in your ITSM tool already correctly triaged.

See your Dynatrace data sync live

Book a demo and we'll connect Dynatrace to your target system in real time.

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