CRM · two-way · real-time

Salesforce integration, without the scripting

Connect Salesforce to your ITSM, DevOps, CRM and monitoring tools with no-code, two-way, real-time sync — records stay aligned across every system, comments and attachments included.

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Live sync

Salesforce

Case

S-1042

ServiceNow

Synced record

S-482

Case↔ synced

Account↔ synced

Contact↔ synced

What ZigiOps connects Salesforce to

Supported data types

CaseAccountContactOpportunityCommentsAttachmentsAll Discovered FieldsCustom Fields

Example mapping · Salesforce ↔ ServiceNow

Case ↔ Incident

Account ↔ Company

Why teams connect Salesforce

A Salesforce case is often the first sign of a problem your support or account team can see — but fixing it usually means someone else, in ServiceNow, actually doing the work. Without a connection, that's a case getting manually re-typed into an incident, and the account team finding out it's resolved only when the customer tells them.

ZigiOps keeps Salesforce cases and ServiceNow incidents in sync automatically, so escalations reach the right team with full context and resolution status flows straight back to the account owner. The most common pairing is Salesforce ↔ ServiceNow.

~50%

less cross-system ticket handling time

COCC case study →

80%

reduction in manual ticket creation

Metrolinx case study →

90%

decrease in MTTR

Metrolinx case study →

Salesforce integration FAQ

What Salesforce objects can ZigiOps sync?

Cases, accounts, contacts and opportunities — plus comments and attachments — mapped visually with no Apex code.

How do I connect Salesforce cases to our internal ticketing tool so support and account teams see the same status?

ZigiOps keeps Salesforce cases and your ITSM tool's incidents in sync automatically, so escalations reach the right team with full context and resolution status flows back to the account owner.

Can escalations from Salesforce automatically create an incident in ServiceNow or Jira?

Yes — that's the most common use case. A case escalation in Salesforce creates a fully-contextualized incident automatically, with no manual re-typing.

Does the account team get notified when the linked ticket is resolved?

Yes. Resolution status flows back to Salesforce automatically, so the account owner sees it without asking IT for an update.

Guides for Salesforce

See your Salesforce data sync live

Book a demo and we'll connect Salesforce to your target system in real time.

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