Health scores are only as good as the data behind them
CS teams juggle support tickets, CRM records and account data spread across tools that don't sync. ZigiOps connects them so account health reflects reality, not a stale weekly export.
Support tickets sit in one tool, renewal and account data in another. CS teams build health scores from spreadsheets or weekly exports that are outdated the moment they're built — so a spike in complaints doesn't show up until it's already hurt the renewal conversation.
ZigiOps keeps support and CRM data in sync in real time, so customer success has one current view of every account — ticket volume, priority and status included — without a manual data pull.
Where this shows up
Specific moments this breaks today, and what changes.
A CS manager walks into a quarterly business review unaware the account has three open critical tickets in Zendesk, because that data only reaches Salesforce in a weekly export.
The health-score model pulls ticket volume once a week by hand, so a spike in complaints doesn't register until it's already cost the renewal conversation.
A support engineer closes a hard technical issue in ServiceNow, but nothing tells the CS owner it happened — or that the customer had a rough month getting there.
How it works
Zendesk, Freshdesk, ServiceNow and Salesforce — the ticketing and CRM tools your teams already run.
Bring case volume, priority and status into your CRM account record, visually, without a script.
Real-time sync means account views never lag behind what’s happening in support.
Relevant integrations
Our CS team stopped asking support for ticket exports — the data is just there, current, every time.
Frequently asked questions
Can we combine ticket and account data automatically?
Yes — ZigiOps can sync ticket volume, priority and status alongside CRM account data in real time, without a manual export.
Do we need engineering involved?
No. Field mapping is visual and no-code, so CS ops can configure and maintain it directly.
Does this work with our existing health-score model?
Yes. ZigiOps feeds current data into whatever scoring model or dashboard you already use — it doesn't replace your model.
How fresh is the data CS sees?
Real time by default. Changes in the support tool reach the CRM account record within seconds.
Give CS a real-time account view
See support and CRM data sync live into one account picture.