Xmatters
Connect xMatters with the rest of your software tools and enable automatic data exchange and faster incident resolution.
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xMatters is a popular solution that helps your DevOps, SRE and Operations teams simplify and automate workflows and guarantee continuous uptime and availability. It allows them to solve issues quickly and ensure the reliability of all systems. However, when different teams use different software tools without connecting them, things can quickly become complicated.
For teams to be efficient and to work together well, data transfer between enterprise applications needs to be quick and effortless. It’s crucial to have an instant overview of your operations via the different monitoring and ITSM platforms you use, if you want to resolve issues as they arise, and not let them affect your customers. If you manually transfer incidents and events between your different tools, you can easily make errors and cause a misalignment between teams.
Connecting xMatters with the other systems your teams are using is the best approach.
How do we solve them?
xMatters is a popular solution that helps your DevOps, SRE and Operations teams simplify and automate workflows and guarantee continuous uptime and availability. It allows them to solve issues quickly and ensure the reliability of all systems. However, when different teams use different software tools without connecting them, things can quickly become complicated.
For teams to be efficient and to work together well, data transfer between enterprise applications needs to be quick and effortless. It’s crucial to have an instant overview of your operations via the different monitoring and ITSM platforms you use, if you want to resolve issues as they arise, and not let them affect your customers. If you manually transfer incidents and events between your different tools, you can easily make errors and cause a misalignment between teams.
Connecting xMatters with the other systems your teams are using is the best approach.
Popular Use Cases
With ZigiOps, you can easily sync your ITOM, DevOps and SRE teams by connecting xMatters and OpsBridge Manager (OBM).
OBM receives events from different tools, which you can redirect manually or automatically (based on specific conditions) to xMatters with ZigiOps. The opposite is also possible, as this integration is bi-directional.
OBM receives a new Event in the Event browser. This event is then transferred to a connected server for ZigiOps. ZigiOps creates a new alert in xMatters, featuring all the OBM event details.
ZigiOps supports back-sync between xMatters and OBM. You have granular field mapping control where you can set trigger conditions based on your use case, and define which updates get transferred between the two tools. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
You can also sync Active or Closed Events from xMatters to OpsBridge. Again, you can define your custom fields in the field map, and update Events back bi-directionally. You can also take a custom field from OpsBridge and report it as a comment in xMatters.
xMatters – Dynatrace Integration
With ZigiOps, you can easily sync your monitoring, ITSM, and SRE teams by syncing xMatters and Dynatrace.
ZigiOps collects Dynatrace Problems and logs them in xMatters as Events with all related information.
The platform also supports back-sync between xMatters and Dynatrace and returns all relevant information from the xMatters Events to the Dynatrace Problems as comments.
xMatters – VMware vROps Integration
With ZigiOps, you can easily sync your ITOM, ITSM, and SRE teams by syncing xMatters and VMware vRealize Operations (vROps).
ZigiOps collects xMatters Events and reports them to vROps with all related information. Any updates to the transferred events are synchronized in both directions.
The opposite use case where vROps alerts are sent to xMatters is also possible.
xMatters - OpsBridge Integration
With ZigiOps, you can easily sync your ITOM, DevOps and SRE teams by connecting xMatters and OpsBridge Manager (OBM).
OBM receives events from different tools, which you can redirect manually or automatically (based on specific conditions) to xMatters with ZigiOps. The opposite is also possible, as this integration is bi-directional.
OBM receives a new Event in the Event browser. This event is then transferred to a connected server for ZigiOps. ZigiOps creates a new alert in xMatters, featuring all the OBM event details.
ZigiOps supports back-sync between xMatters and OBM. You have granular field mapping control where you can set trigger conditions based on your use case, and define which updates get transferred between the two tools. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
You can also sync Active or Closed Events from xMatters to OpsBridge. Again, you can define your custom fields in the field map, and update Events back bi-directionally. You can also take a custom field from OpsBridge and report it as a comment in xMatters.
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