OpsBridge

With ZigiOps, you can easily sync ITSM and ITOM by connecting PagerDuty and OpsBridge Manager (OBM). If your service desk team is using PagerDuty and your IT operations team is using OpsBidge to monitor your machines and processes, the PagerDuty OpsBridge integration will be highly beneficial for you.

One of the common integration scenarios is the following.

When OBM receives a new event in its event browser, ZigiOps detects it and creates a new alert in PagerDuty, with all the relevant OBM event details. The alert key is returned to the OBM event as an external ID.

The alert in PagerDuty then triggers an incident to be created in PagerDuty according to the specific settings of the user. All the necessary details are populated, and the service desk team knows immediately that there is an issue. They can take appropriate actions in real time.

The integration is bi-directional, so if there are updates in the PagerDuty incident, created by the alarm, the changes will be synchronized back to the OBM event, as well. The integration includes notes, priority, services, assignments, status, and more.

With the PagerDuty OpsBridge integration you can notify PagerDuty on-call responders based on alerts sent from OBM, synchronize incidents and escalation updates, and improve communication between response teams and stakeholders.

If you have alerts triggered in SAP SolMan and they need to be present in OpsBridge as well, ZigiOps will automatically pick them up and log all the data in OpsBridge. The integration platform regularly checks for new alarms and syncs all the details between SAP SolMan and OpsBridge.

If there are any changes in SAP Solution Manager or the alarm is closed, ZigiOps will make the updates in OpsBridge in real time. Backsync updates are also possible.

In case only a specific event is needed ZigiOps can transfer only this specific event to OBM instead of the whole alarm. You can easily filter which events you would like to transfer with ZigiOps’ advanced mapping and filtering options.

There are failed pipelines in CircleCI and you are managing all issues through OpsBridge. Instead of entering all the details in OpsBridge manually, ZigiOps easily automates the process.

The integration platform extracts all the data from the failed CircleCI pipelines and logs it in OBM instantly. All needed details, like job, author, project, user, commit, workflow, trigger, VCS, etc. are automatically transferred in the corresponding OpsBridge events. No manual work is necessary, and the information is there in real time.

The CircleCI OpsBridge integration helps you automate even further and make your pipelines workflow super smooth. This boosts productivity and frees the time of the engineers to work on building great products, instead of manually transferring data between systems.

With ZigiOps, you can easily sync ITSM and ITOM by connecting Freshdesk and OpsBridge Manager (OBM).

When OBM receives a new event in its event browser, ZigiOps will create a new ticket in Freshdesk, with all the relevant OBM event details. The ticket number will be returned to the OBM event as an external ID.

The integration is bi-directional and syncs any updates, too. When there are changes in the OBM event, ZigiOps reports them to the related Freshdesk ticket. If the Freshdesk ticket itself is updated, the integration platform automatically logs the update in the related event in OBM.

The integration includes lifecycle synchronization, regular fields, custom attributes, notes, attachments, assigned agents and contacts, and more.

The IT teams get notified that there there is some topology data in Amazon CloudWatch that is not available in Micro Focus OpsBrigde's database.

ZigiOps steps in and fetches the missing topology data from Amazon CloudWatch and sends it to OpsBridge Manager (OBM) via the Ops Console. Topology is kept up to date with checks at regular intervals.

ZigiOps also helps synchronize existing alarms and monitoring data for all Amazon services or specific EC2 instances. The collected EC2 instances are received with their IP address, Volume IDs, Security Groups, Machine Images into OBM/OMi.

ZigiOps is also capable of extracting Amazon CloudWatch metrics and directly forwarding them to Micro Focus OpsBridge with all related host information. This way, metrics are accessible in Micro Focus and can be used for the building of dashboards.

Dynatrace Agents find servers which are not present in the OpsBridge database, yet they need to be monitored. The ZigiOps integration platform steps in. The tool collects the information and transfers it directly into the OpsBridge RTSM. This enriches the topology with data from Dynatrace. ZigiOps performs regular checks for any changes in any of the integrated systems to keep all topology up to date.

In another case, the tech team finds information (Problems) present in Dynatarce that is missing in OpsBrige's database. ZigiOps comes in and collects Dynatrace's Problems. Then, it directs them to OpsBridge as Events, along with all the related host details and other information.

ZigiOps can also extract metrics from Dynatrace. ZigiOps then reports those metrics to the MF Operations Connector with the related server and host information. As a result, the collected data is accessible via the OpsBridge Performance Perspective tool.

ZigiOps enables bi-directional integration between Dynatrace and OpsBridge to keep both systems always coordinated.

If your organization is using Nutanix and Micro Focus OpsBridge, you need to align them in order to have a complete overview of the health of your systems. Here are some examples of how ZigiOps can help.

Nutanix provisioned hyper-converged infrastructure (HCI) – such as Clusters, Hosts, Disks, and Virtual Machines – doesn’t exist in the OpsBridge database but needs to be monitored. ZigiOps takes the infrastructure information from Nutanix and reports it to OpsBridge RTSM, enriching the topology information with data from Nutanix. Topology is kept up to date with automatic checks by ZigiOps.

ZigiOps collects Nutanix events and/or alerts and reports them to OpsBridge as events. The platform syncs all related configuration item details and other information.

ZigiOps collects Nutanix metrics (stats) and reports them to the MF Operations Connector with related configuration item information. This way, these metrics can be accessed by the OpsBridge Performance Perspective and used for the building of dashboards and reports.

With ZigiOps, you can easily sync ITSM and ITOM by connecting TOPDesk with OpsBridge Manager (OBM).

OBM receives events from different tools, which ZigiOps allows you to redirect manually or automatically (based on specific conditions).

OBM receives a new event in the event browser. The event is then transferred to a connected server for ZigiOps. The integration platform creates a new incident in TOPdesk, containing all relevant OBM event details. The incident number is returned to the OBM event as an external ID.

The OBM event is then updated. This update is reported to the related incident in TOPDesk. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

The TOPdesk incident is updated. ZigiOps automatically logs the update to OBM’s related event. Updates include lifecycle synchronization, regular fields, custom fields, and requests or actions notes.

If you are using both New Relic and Micro Focus OpsBridge to collect data and monitor different aspects of your enterprise infrastructure, you need to connect them to have a comprehensive overview across your entire stack. Here is an example scenario where ZigiOps can help.

The first part of the integration is syncing APM topology discovered by New Relic with OpsBridge, via Operations Connector. This topology then becomes a part of the OpsBridge RTSM structure, and the integration platform will keep it up-to-date automatically.

ZigiOps gathers alerts from New Relic and automatically sends them to OBM. The platform syncs all details of the alerts based on the flexible data field mapping configurations. Alert details also feature related CI information. This means that the event will lead to the correct RTSM CI in Ops Bridge, created from New Relic topology.

The integration platform collects APM metrics from New Relic automatically and logs them into Operations Connector. The OpsConnector OA database stores the metrics, reported from New Relic topology. They are then accessible in Ops Bridge via the Performance perspective for CIs. This way, you can easily access them and use them to build dashboards.

Zendesk support usually integrates with Micro Focus OBM for events transfer.

The OBM system receives a notification about a newly-discovered event in the event browser. The even, however, needs to be transferred to Zendesk Support's database as an incident. ZigiOps acts as a solution to that when used as a connector for both OBM and Zendesk Support systems - instantly enabling the data transfer between them.

The OBM event is directed to a connected server for ZigiOps, which, in turn, creates a new incident in Zendesk's system with the details from the OBM event. Then, ZigiOps returns the number of the newly-created Zendesk ticket to the OBM event as an external ID.

The OBM event is updated, and ZigiOps reports the change to Zendesk's related incident. Those updates usually refer to regular fields, custom attributes, annotations, and lifecycle synchronization.

ZigiOps also updates the Zendesk incident and automatically reports back the change in the related event in OBM. Those updates can include comments, custom and regular fields, and lifecycle synchronization.

You can use this integration if your main APM system is SolarWinds and you want to synchronize events/alerts, topology and metrics between SolarWinds and Micro Focus Operations Bridge.

When an event/alert is triggered in SolarWinds, the integration will detect it automatically and create an event in OpsBridge. Our platform gives you granular control over data filtering to make sure it collects only the required SolarWinds events/alerts. You also have control over data field mapping to define how ZigiOps reports data to OBM. Regular fields, custom properties and lifecycle fields sync automatically.

Updates in SolarWinds for events/alerts that have already been transferred to OpsBridge are detected and gathered at a scheduled interval (e.g. every minute). After that, ZigiOps syncs them with the related events in OpsBridge based on the OBM event correlation logic (correlation key, close key).

ZigiOps collects topology (nodes, interfaces, or other types) from SolarWinds and reports it to OBM. It also detects changes to the topology in SolarWinds, sends them to OBM and updates the existing topology.

ZigiOps collects metrics from SolarWinds and reports them to Micro Focus Operations Connector OA DB; they are then accessible in OBM Performance Perspective.

With ZigiOps, you can instantly sync ITSM and monitoring/ITOM by connecting Ivanti with OpsBridge Manager (OBM).

OBM gathers Events from different tools, which you can transfer and log automatically to Ivanti with ZigiOps, based on specific predefined conditions. The opposite is also possible, as this integration is bi-directional.

OBM picks up a new Event in its Event browser. The Event is then forwarded to a connected server for ZigiOps. ZigiOps logs a new Alert in Ivanti, including all Event details from OBM.

ZigiOps features a back-sync option between Ivanti and OBM. You have control of all field mapping options, allowing you to set trigger conditions based on your use case, and select which updates need to be synced between the two tools. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

With this Zabbix OpsBridge integration, you can seamlessly sync events, problems and topology between the two software applications.

From the Source tab, you can configure the trigger, trigger conditions, polling interval, and expressions. The Field Map tab contains the mapping configuration. From the Field Map tab, you can customize the field, value, and conditional mappings.

You can simply keep the default configuration or customize your Zabbix OpsBridge integration to match your exact use case scenario.

The data integration platform polls Events, Problems or Topology data (Host CIs or Host-IP) from Zabbix, processes it through the field mapping configuration and sends OpsBridge a request to create a new Event or a new OpsBridge Node/Interface CI.

The platform keeps all related entities and information in sync, which means that all records in both Zabbix and OpsBridge stay aligned. When a user closes a Zabbix Event or Problem, the OMi Event is automatically closed by the integration platform.

If your Monitoring team is using Micro Focus OpsBridge for monitoring of your systems, and you would like to use SIGNL4 to optimize created alerts and bring them to mobile, then you will need to have both systems integrated, so they can work together. Here is a popular scenario that ZigiOps can help you accomplish.

When a new event is created in OpsBridge, ZigiOps will detect it and create a new Event in SIGNL4, which creates a new Signal. The integration platform will automatically sync all relevant fields: status, alerting scenario, title, description, category, service, severity, priority, etc. SIGNL4 will react according to your prior settings and alert the corresponding people from your team.

If the event is closed in OBM, ZigiOps will create a new resolved event in SIGNL4. This will close the Signal there.

With this Kubernetes Micro Focus Operations Bridge integration, you can connect the two tools in real time and sync fields such as Title, Description, Category, Severity, Related CI, and more.

ZigiOps collects all Kubernetes Events and forwards them to Micro Focus OpsBridge automatically. The platform then syncs all related entities and information, in order to keep records in both Kubernetes and Operations Bridge Manager aligned.

For this integration, you can use two different types of authentication, basic authentication, and a Bearer token.

With this Prometheus OpsBridge integration, you can connect the two tools in real time.

ZigiOps collects all Prometheus Events and forwards them to OpsBridge automatically. The platform then syncs all related details and information, keeping all records in both Prometheus and Operations Bridge aligned. When a user closes a Prometheus Event, the OMi Event is automatically closed by the integration platform.

You can use two different types of authentication, basic authentication and an API token.

With ZigiOps, you can sync ITSM and ITOM. OBM receives events from different tools, which it then redirects via ZigiOps based on specific conditions. For example, OBM receives a new event in the event browser and transfers it via a connected server to ZigiOps. ZigiOps creates a new incident in ServiceNow, containing the OBM event details. It then returns the incident number to the OMi event as an external ID.

Afterwards, the integration platform updates the OBM event. This update is reported to the related incident in ServiceNow. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

For this integration, there are two different scenarios:

In the first one, ZigiOps collects Splunk events and reports them to OpsBridge as events. The platform syncs all related host details and other information, allowing for instant connectivity and streamlined communication. You can customize the listener protocol, port, path, and expressions, or use the default settings of the template.

In the second scenario, ZigiOps collects Alerts from Splunk. It then reports them to OpsBridge as events. The platform syncs all related host details and other information, such as Description, Category, Timestamp, Title, Node, and more, thanks to its flexible field mapping capabilities.

With this integration, you can connect Foglight and Micro Focus OpsBridge bi-directionally.

ZigiOps collects all Foglight Alarms that aren’t closed or acknowledged and logs them to OpsBridge as Events. The platform then syncs all related details and information, keeping Alarms and Events aligned. When a user closes a Foglight Alarm, the OMi Event is automatically closed by the integration platform.

You can use two different types of authentication, basic authentication and an API token.

You can use this integration to transfer topology and metrics from VMware SD-WAN to OpsBridge, in order to enrich your monitoring data and have a complete overview of your infrastructure in a single pane of glass.

ZigiOps detects Edges (physical or virtual routers), Network Services, Alerts and Events in SD-WAN and logs them automatically in OpsB. For each record, the integration platform sends all the necessary information, like title, correlation keys, description, related CI, severity, and others.

With ZigiOps, you can also gather Open or Closed Alerts and log them in two categories, based on their status. In OpsBridge, you can relate each Event either to a link, an interface, or you can relate it to a specific Edge.

You can define your custom fields via the field map to match your exact use case. You have granular control over the trigger conditions that define which records and fields ZigiOps will transfer, such as lifecycle synchronization, regular fields, custom attributes, and annotations. You can collect both Interface and Edge metrics, such as metric name, timestamp, related CI, value, etc., and forward them to OpsBridge automatically.

With ZigiOps, you can easily sync your ITOM, DevOps and SRE teams by connecting xMatters and OpsBridge Manager (OBM).

OBM receives events from different tools, which you can redirect manually or automatically (based on specific conditions) to xMatters with ZigiOps. The opposite is also possible, as this integration is bi-directional.

OBM receives a new Event in the Event browser. This event is then transferred to a connected server for ZigiOps. ZigiOps creates a new alert in xMatters, featuring all the OBM event details.

ZigiOps supports back-sync between xMatters and OBM. You have granular field mapping control where you can set trigger conditions based on your use case, and define which updates get transferred between the two tools. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

You can also sync Active or Closed Events from xMatters to OpsBridge. Again, you can define your custom fields in the field map, and update Events back bi-directionally. You can also take a custom field from OpsBridge and report it as a comment in xMatters.

Let's say that the IT monitoring team has detected some useful data in CA UIM's database that's not present in OpsBridge. What the team wants is to easily and securely forward the information to the OpsBridge system. With ZigiOps, that is possible within a few minutes and with minimal effort. In just a few clicks, both systems synchronize, and thus, the transfer of data from CA UIM to OpsBridge happens automatically. Apart from saving a lot of time, ZigiOps helps enrich the topology database in OpsBridge.

ZigiOps also automates the transfer of metrics and events between CA UIM and OpsBridge. Connecting the two systems enables a seamless data flow, which increases visibility in the entire IT ecosystem.

The integration of BMC TrueSight Operations Management and Micro Focus OpsBridge is perhaps one of the most popular use cases. Let's say that the company's tech team has noticed valuable data in TrueSight that must be present in OpsBridge, too. Usually, the data transfer will take a lot of time and effort. In this case, ZigiOps steps in.

Our out-of-the-box integration tool connects both systems in a matter of minutes, enabling the automation of the data transfer almost immediately, in just a few clicks. It fetches the data from BMC TrueSight and forwards it directly to Micro Focus OpsBridge.

Once entered OpsBridge's database, the data becomes visible and accessible as events or topology. Since ZigiOps offers a bi-directional connection, this means that after the sync of both BMC TrueSight and Micro Focus OpsBridge, any change in one of the systems will be recorded in the other.

Combining tools like BMC Helix and OpsBridge offers plenty of benefits to those organizations that use them daily in their IT infrastructure. Integrating the two systems enables the transfer of Incidents, Changes, Events, Problems, Works orders, and even Downtimes. Each piece of information helps the IT team optimize the internal ecosystem's performance and achieve great results.

However, to do that, the collected information must be accessible at any time, from any point by the rest of the software tools connected. Cross-collaboration and communication between teams and systems is the key to success.

ZigiOps helps business users instantly make the connection between BMC Helix and OpsBridge in no time. In just a few clicks, the data transition automatically starts. Thanks to its bi-directional connection, ZigiOps synchronizes both systems. It means that any change in one of them will be present in the other.