PagerDuty

With ZigiOps, you can easily sync ITSM and ITOM by connecting PagerDuty and OpsBridge Manager (OBM). If your service desk team is using PagerDuty and your IT operations team is using OpsBidge to monitor your machines and processes, the PagerDuty OpsBridge integration will be highly beneficial for you.

One of the common integration scenarios is the following.

When OBM receives a new event in its event browser, ZigiOps detects it and creates a new alert in PagerDuty, with all the relevant OBM event details. The alert key is returned to the OBM event as an external ID.

The alert in PagerDuty then triggers an incident to be created in PagerDuty according to the specific settings of the user. All the necessary details are populated, and the service desk team knows immediately that there is an issue. They can take appropriate actions in real time.

The integration is bi-directional, so if there are updates in the PagerDuty incident, created by the alarm, the changes will be synchronized back to the OBM event, as well. The integration includes notes, priority, services, assignments, status, and more.

With the PagerDuty OpsBridge integration you can notify PagerDuty on-call responders based on alerts sent from OBM, synchronize incidents and escalation updates, and improve communication between response teams and stakeholders.

A PagerDuty ServiceNow integration will help you connect your teams, operations and clients. The synchronization between the two platforms enables proactive customer and partner communication and eases issue remediation.

Here is one of the most common scenarios when а PagerDuty ServiceNow integration is highly beneficial.

An incident arrives in ServiceNow and it needs to be handled by another team that works with PagerDuty. If you have a PagerDuty ServiceNow integration, ZigiOps will detect the incident and create a related incident in PagerDuty immediately. The responsible team members will see it in real time and be able to act upon it.

ZigiOps provides advanced data filtering that guarantees only the necessary incidents from ServiceNow will be collected. You also have full control over data field mapping so you can easily specify how the data will be populated in PagerDuty. With the conditions that you can add to any field, you can compete even the most complex integration scenarios. Notes, priority, services, assignments, status, and more are all included in the integration.

If there are any updates in the ServiceNow incident, ZigiOps will detect them and reflect them in the PagerDuty incident accordingly. You can also back sync any changes, thanks to the ZigiOps correlation capabilities. Once the incident is closed this is reflected in the other system, as well, with the corresponding notes.

With the ZigiOps PagerDuty ServiceNow integration you can reduce critical errors and enable better and faster response to issues.

With the ZigiOps PagerDuty Jira integration, you can accelerate resolution of critical issues, synchronize your teams and have specific incidents assigned to specific groups automatically.

Here is one of the most common use cases when a PagerDuty Jira integration is incredibly beneficial.

The help desk team receives a new incident in PagerDuty. They check the issue and find out that it is coming from a software bug. Тhe responsible agent needs to open Jira and log it there for the development team to handle.

However, if there is a PagerDuty Jira integration in place, everything is automated. ZigiOps extracts all the data from the PagerDuty incident and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time.

ZigiOps synchronizes all notes, priority, services, assignments, status, and more. The integration is bi-directional, so all data is updated instantly in both directions. If there are changes in the PagerDuty incident, ZigiOps logs them to the Jira issue accordingly. In case the Jira issue is updated or resolved, this is immediately reflected in the PagerDuty incident, and the agent knows that they can notify the client of the resolution.

This integration helps you prevent mistakes and silos, speed up issue resolutions and boost customer satisfaction.