Freshservice
Connect Freshservice with the rest of your embedded systems.
Thank you for your submission!
Didn’t find the integration page? Go ahead and directly book a demo to see how it works
Freshservice is a cloud-based IT service management (ITSM) platform designed to streamline and enhance IT support and service delivery within organizations. Companies utilize Freshservice to efficiently manage and resolve IT-related issues, track assets, and maintain a seamless end-user experience. It offers a user-friendly interface for creating, prioritizing, and assigning service tickets, enabling IT teams to address problems promptly.
Timely handling of customer requests is critical and can be a tricky. Immediate reaction and analysis are needed. That’s the main reason for incorporating Freshservice into the IT ecosystem. But what is often overlooked by companies, is that the system needs to be connected with the rest of the tools used by the IT teams. When there is a lack of integration, customer-created tickets would constantly pile up, causing delays and slowdowns. Inconsistent data will start circulate, causing errors and chaos. Disrupions in processes will become a daily occurrence.
ZigiOps can easily prevent this by easily conneting Freshservice with some of the most popular systems available on the market – DevOps, ITOM, ITSM, Cloud and CRM.
How do we solve them?
ZigiOps stands out as an exceptionally flexible no-code integration platform, enabling lightning-fast system connections without the need for coding expertise. With both iPaaS and on-premises versions available, ZigiOps automates workflow processes and facilitates seamless data synchronization across ITSM, Monitoring, DevOps, Cloud, and CRM systems. Setting up your integrations is a breeze, taking less than 5 minutes thanks to our fully customizable templates.
What sets ZigiOps apart is its robust support for advanced data mappings and the ability to synchronize all related and custom fields, making it a versatile solution for any use case, no matter how intricate. ZigiOps seamlessly bridges the gap between your systems, effortlessly extracting and transferring data in real-time. Additionally, our recovery features act as a safety net, safeguarding your valuable data in the event of system downtime.
Additionally, none of the data that’s being transferred back-and-forth between the connected systems is stored. With its advanced features ZigiOs offers its users to either use one of the many system integration templates available in its library or to import a template of their own.
Popular Use Cases
Both Freshservice and Jira are integral part of the company's IT ecosystem. Freshservice helps with hanlding customer inqueries. Jira, on the otherand, is used by the DevOps team to resolve any uprising issues and incidents. The Freshservice team receives a notification about newly-submitted ticket. Upon investigation, the team decides discovers that they'll need the help of the developers to solve it. Upon deployed as a bi-directional integration platform, ZigiOps steps in.
The tool fetches the Freshservice ticket and transfers it to Jira as an incident along with its corresponding details. Once the developers start working on it, the help desk team on the Freshservice side is notified on every step of the incident resolution. The communication is straightforward, with both end-users and IT teams updated in real time.
Freshservice ServiceNow integration
ServiceNow and Freshservice co-exist in the IT infrastructure of a company. The help desk department uses Freshservice for dealing with incoming customer issues. A new issue has just been submitted via ticket. On looking into it, the help desk realizes that it requires the attention of someone from the development. That means that the Freshservice ticket has to be logged in ServiceNow. ZigiOps takes the Freshservice ticket and sends it directly to ServiceNow's instance as an incident, along with its details. Resolving the ticket on time is critical.
ZigiOps automates the Freshservice ticket logging and transformation into a ServiceNow incident. DevOps team immediately starts working on it. The help desk team, on the other hand, is kept in constant updates on the resolution’s progress. When the ticket is remediated, ZigiOps immediately notifies the Freshservice team.
Freshservice BMC Remedy integration
An incident is created in Remedy, and it needs to be present in Freshservice for the other team to handle it. ZigiOps detects it and creates a related ticket in Freshservice. When the Remedy incident is updated or if there are any changes, ZigiOps detects that and updates the Freshservice ticket accordingly. When the Freshservice ticket is closed, the incident in BMC Remedy will also be resolved with the corresponding notes, so that the responsible team members know what is happening in real time. ZigiOps also has correlation capabilities that you can set according to your needs - back sync any changes, relate corresponding tickets, etc.
Freshservice Jira integration
Both Freshservice and Jira are integral part of the company's IT ecosystem. Freshservice helps with hanlding customer inqueries. Jira, on the otherand, is used by the DevOps team to resolve any uprising issues and incidents. The Freshservice team receives a notification about newly-submitted ticket. Upon investigation, the team decides discovers that they'll need the help of the developers to solve it. Upon deployed as a bi-directional integration platform, ZigiOps steps in.
The tool fetches the Freshservice ticket and transfers it to Jira as an incident along with its corresponding details. Once the developers start working on it, the help desk team on the Freshservice side is notified on every step of the incident resolution. The communication is straightforward, with both end-users and IT teams updated in real time.
IFS assyst - Freshservice integration
Your company uses IFS for internal maintenance and Freshservice for IT service management. Employees submit IT requests through Freshservice, needing quick resolution to maintain smooth operations. Typically, there's a gap in connecting IFS and Freshservice, causing time-wasting data entry errors and workflow interruptions. ZigiOps offers a swift, secure solution. It integrates IFS incidents into Freshservice in minutes, ensuring data security. When a ticket is logged in Freshservice, ZigiOps creates a corresponding incident in IFS, facilitating real-time updates for IT support and maintenance teams. This streamlines communication, task prioritization, and collaboration, expediting issue resolution.
Most popular integration:
Request
Didn’t find the integration you were looking for? Fill in the form below to request an integration: