MS SCOM

Microsoft System Center Operations Manager (SCOM) is a widely used monitoring solution designed to provide comprehensive management and monitoring capabilities for on-premises infrastructure and cloud environments. While SCOM is a powerful tool for IT operations, its users often face several challenges.

One of the main issues is the complexity of configuring and managing SCOM, especially in large-scale environments. Setting up monitoring rules, custom dashboards, and alerts can be time-consuming and require specialized knowledge. Additionally, integrating SCOM with other IT systems such as incident management, CMDB (Configuration Management Database), or other monitoring tools, can be a challenge. This lack of integration often leads to inefficiencies, with teams manually transferring alerts, performance data, and incidents between different systems.

Another common challenge is scalability. As the number of servers, applications, and devices grows, SCOM may struggle to handle the increased load efficiently, resulting in delayed alerts or incomplete monitoring.  

Furthermore, Microsoft SCOM's out-of-the-box reports and dashboards often do not meet all operational needs, and creating custom reports can be complex.

Finally, the risk of alert fatigue is a significant issue. Users often find themselves inundated with non-critical alerts, making it hard to prioritize real issues that need immediate attention.

To address these challenges, modern integration platforms provide solutions by connecting SCOM with other IT systems, streamlining event management and enhancing monitoring capabilities. A no-code integration platform like ZigiOps allows organizations to automate the transfer of SCOM events to other systems without requiring custom scripting or manual effort.

With ZigiOps, SCOM events are automatically sent to external platforms such as IT monitoring systems, ensuring that critical event information is consistently logged where it is needed most. This the flow of SCOM events directly into these platforms, allowing IT teams to analyze and respond to incidents more effectively within their preferred tools.

The straightforward approach simplifies event management by ensuring that essential Microsoft SCOM events are visible in other monitoring or service management platforms, reducing the need for manual input and minimizing the risk of missed incidents.

By integrating SCOM with other tools, IT teams can gain a consolidated view of events and alerts, improve response times, and maintain more reliable monitoring processes without the complexity of multi-directional data flows. The integration also aids in resource management by providing a clear picture of critical issues, helping IT teams prioritize their actions based on event data from Microsoft SCOM.

SCOM ServiceNow Integration Use Case

Microsoft SCOM monitors your on-premises infrastructure, while ServiceNow manages IT services like incidents and changes. Without direct integration, SCOM events must be manually transferred to ServiceNow, leading to errors and delays.

ZigiOps automates this process by extracting SCOM events and logging them into ServiceNow in real-time. For example, if SCOM detects a server outage, ZigiOps instantly creates a corresponding event or incident in ServiceNow with all relevant details. This seamless integration ensures real-time visibility and streamlined event management, eliminating manual data handling.

SCOM OBM Integration Use Case

SCOM handles system monitoring, while OBM manages broader IT services. Without integration, transferring event data between SCOM and OBM manually leads to errors and inefficiencies.

ZigiOps bridges this gap by automatically transferring SCOM events to OBM. When SCOM detects issues like server failures or high CPU usage, ZigiOps creates corresponding events in OBM with complete details, enabling your IT team to manage events within a single platform. This integration streamlines workflows, reduces manual effort, and ensures timely, accurate responses.

SCOM Splunk Integration Use Case

SCOM monitors on-premises systems, while Splunk analyzes large volumes of machine data. Without integration, SCOM events must be manually transferred to Splunk, causing inefficiencies.

ZigiOps solves this by automatically logging SCOM events into Splunk as they occur. For instance, if SCOM detects an application failure, ZigiOps instantly transfers the event details to Splunk, allowing your team to analyze and correlate data seamlessly. This integration enhances operational efficiency by eliminating manual processes and maintaining synchronized event data.