Ze Salesforce and Zendesk Support, always in sync
Give sales and support one shared view of the customer. ZigiOps syncs Zendesk Support tickets with Salesforce cases in real time — status, priority and account context flow both ways, no scripts required.
Salesforce Sales owns the account in Salesforce while support tracks issues in Zendesk. Without a link between them, account teams don’t see open tickets and support agents lack account context.
ZigiOps links each Zendesk ticket to its Salesforce case and keeps status, priority and account context synchronized in real time — no scripts, no manual updates.
How the Salesforce ↔ Zendesk Support mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Salesforce Every field that matters, mapped both ways
Map Salesforce entities to Zendesk Support entities down to the individual field, without writing a script.
More control over how Salesforce ↔ Zendesk Support syncs
Updates flow the moment they happen — no polling delays, no scheduled batch jobs.
Scope every sync with filters on account, priority, ticket type or any custom field.
Built-in logic decides which update wins and logs every decision for full traceability.
Sync resumes on its own after downtime or network interruptions — nothing to restart by hand.
Validate field mappings and rules against real data before the integration goes live.
See sync status and catch failures early, without digging through logs.
When a sync fails, ZigiOps surfaces the likely cause and a suggested fix — no log-diving required.
One customer record, sales and support aligned
A customer reports a problem to support in Zendesk while their account team works from Salesforce. ZigiOps keeps both records telling the same story.
Support logs a ticket with priority and the requester's contact details.
A mapped Salesforce case appears instantly, linked to the ticket and the customer's account.
Status and comments sync back to the Zendesk ticket, so support always sees account context.
The ticket closes in step with the case — no conflicting answers to the customer.
Salesforce ↔ Zendesk Support FAQ
Is the Salesforce–Zendesk Support sync bidirectional?
Yes. Cases and tickets stay aligned in both directions in real time, with conflict-resolution logic keeping both systems authoritative.
What fields map between the two?
Case ↔ ticket, status, priority, and requester ↔ contact — all in both directions with full fidelity.
Do I need Apex or Zendesk apps?
No. The entire integration is configured no-code in ZigiOps — no Apex triggers and no custom Zendesk apps to build or maintain.
Can account teams see ticket history without leaving Salesforce?
Yes. Ticket status and comments sync directly into the linked Salesforce case, so account teams see full support history in place.
Can I connect multiple Zendesk or Salesforce instances?
Yes. ZigiOps supports unlimited connections, so one Salesforce org can sync with several Zendesk accounts — or the reverse.
Can I limit the sync to specific accounts or ticket types?
Yes. Conditional triggers let you scope the sync by account, priority or ticket type, so only the records that matter cross over.
See Salesforce ↔ Zendesk Support sync live
Book a demo and we'll connect your Salesforce and Zendesk Support instances in real time.