Salesforce ↔ Cherwell · bidirectional · real-time
Salesforce and Cherwell, always in sync
Connect Salesforce and Cherwell. ZigiOps keeps Cases and Incidents in sync in real time — no scripts required.
Live sync
99.8% success
Salesforce Record
S-1042
Cherwell Synced record
C-482
Case↔ synced
Priority↔ synced
Status↔ synced
The problem
Salesforce and Cherwell solve different halves of the problem, but nothing connects them out of the box — teams end up re-entering the same information in both systems by hand.
The solution
ZigiOps connects Salesforce and Cherwell bidirectionally and in real time — Cases and Incidents stay synchronized automatically, with no manual data entry.
How the Salesforce ↔ Cherwell mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Salesforce 
Cherwell Case
Incident
Priority
Priority
Status
Status
Comments
Comment
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction
See Salesforce ↔ Cherwell sync live
Book a demo and we'll connect your Salesforce and Cherwell instances in real time.