No more manual updates between BMC Remedy and Salesforce
Connect BMC Remedy and Salesforce. ZigiOps keeps Incidents and Cases in sync in real time — no scripts required.
BMC Remedy 
Salesforce BMC Remedy and Salesforce solve different halves of the problem, but nothing connects them out of the box — teams end up re-entering the same information in both systems by hand.
ZigiOps connects BMC Remedy and Salesforce in both directions and in real time — Incidents and Cases stay synchronized automatically, with no manual data entry.
How the BMC Remedy ↔ Salesforce mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
BMC Remedy 
Salesforce Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
BMC Remedy connector Salesforce connector See BMC Remedy ↔ Salesforce sync live
Book a demo and we'll connect your BMC Remedy and Salesforce instances in real time.