ServiceNow and Salesforce, always in sync
Give support and sales one shared view of the customer. ZigiOps syncs Salesforce cases with ServiceNow incidents in real time — priority, accounts and comments flow both ways, no scripts required.
ServiceNow 
Salesforce A customer reports an issue to sales in Salesforce while support tracks it in ServiceNow. The two records evolve separately, so the account team and the service desk give the customer conflicting answers.
ZigiOps links each Salesforce case to its ServiceNow incident and keeps them synchronized in real time. Priority, account context and comments propagate both ways, so everyone sees the same customer truth.
How the ServiceNow ↔ Salesforce mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
ServiceNow 
Salesforce Every field that matters, mapped both ways
Map ServiceNow entities to Salesforce entities down to the individual field, without writing a script.
More control over how ServiceNow ↔ Salesforce syncs
Updates flow the moment they happen — no polling delays, no scheduled batch jobs.
Scope every sync with filters on priority, record type, account or any custom field.
Built-in logic decides which update wins and logs every decision for full traceability.
Sync resumes on its own after downtime or network interruptions — nothing to restart by hand.
Validate field mappings and rules against real data before the integration goes live.
See sync status and catch failures early, without digging through logs.
When a sync fails, ZigiOps surfaces the likely cause and a suggested fix — no log-diving required.
One customer issue, sales and support aligned
A customer reports a problem to their account team in Salesforce while support resolves it in ServiceNow. ZigiOps keeps both records telling the same story.
The account team logs a case with priority and the customer's account context.
A mapped ServiceNow incident is created and kept linked to the Salesforce case.
Priority and comments sync back to the case, so sales always sees current status.
The case closes in step with the incident — no conflicting answers to the customer.
“Stateless architecture was the deciding factor for our security team — no customer data ever leaves our control.”
ServiceNow ↔ Salesforce FAQ
Is the ServiceNow–Salesforce sync bidirectional?
Yes. Cases and incidents stay aligned in both directions in real time, with conflict-resolution logic keeping both systems authoritative.
What fields map between the two?
Case ↔ incident, priority, account ↔ company, contact ↔ caller, and comments — all in both directions with full fidelity, fully configurable in the visual editor.
Do I need Apex or custom code?
No. The entire integration is configured no-code in ZigiOps — no Apex, triggers or ServiceNow business rules to maintain.
Can I connect multiple ServiceNow or Salesforce instances?
Yes. ZigiOps supports unlimited connections, so one Salesforce org can sync with several ServiceNow environments — or the reverse — each with its own mapping and rules.
What happens if a case and incident are updated at the same time?
Built-in conflict-resolution logic decides which update takes precedence and logs the decision, so both systems stay authoritative and every change is auditable.
Can I limit the sync to specific cases or incidents?
Yes. Conditional triggers let you scope the sync by priority, record type, account or any other field, so only the records that matter cross over.
See ServiceNow ↔ Salesforce sync live
Book a demo and we'll connect your ServiceNow and Salesforce instances in real time.