Jira and Salesforce, always in sync
Give support and engineering one shared view of the customer. ZigiOps syncs Salesforce cases with Jira issues in real time — status, priority, comments and account context flow both ways, no scripts required.
Jira 
Salesforce A customer reports an issue to the account team in Salesforce while engineering tracks the fix as a Jira issue. The two records evolve separately, so sales and engineering give the customer conflicting answers.
ZigiOps links each Salesforce case to its Jira issue and keeps them synchronized in real time. Status, priority, comments and account context propagate both ways, so everyone sees the same customer truth.
How the Jira ↔ Salesforce mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Jira 
Salesforce Every field that matters, mapped both ways
Map Jira entities to Salesforce entities down to the individual field, without writing a script.
More control over how Jira ↔ Salesforce syncs
Updates flow the moment they happen — no polling delays, no scheduled batch jobs.
Scope every sync with filters on priority, record type, project or any custom field.
Built-in logic decides which update wins and logs every decision for full traceability.
Sync resumes on its own after downtime or network interruptions — nothing to restart by hand.
Validate field mappings and rules against real data before the integration goes live.
See sync status and catch failures early, without digging through logs.
When a sync fails, ZigiOps surfaces the likely cause and a suggested fix — no log-diving required.
One customer issue, sales and engineering aligned
A customer reports a problem to their account team in Salesforce while engineering resolves it in Jira. ZigiOps keeps both records telling the same story.
The account team logs a case with priority and the customer's account context.
A mapped Jira issue appears instantly and stays linked to the Salesforce case.
Status and comments sync back to the case, so sales always sees current progress.
The case closes in step with the issue — no conflicting answers to the customer.
Jira ↔ Salesforce FAQ
Is the Jira–Salesforce sync bidirectional?
Yes. Cases and issues stay aligned in both directions in real time, with conflict-resolution logic keeping both systems authoritative so neither overwrites the other.
What fields map between the two?
Case ↔ issue, status, priority, account ↔ reporter, and comments — all in both directions with full fidelity, fully configurable in the visual editor.
Do I need Apex or Jira automation rules?
No. The entire integration is configured no-code in ZigiOps — no Apex triggers and no Jira automation rules to build or maintain.
Can I connect multiple Jira or Salesforce instances?
Yes. ZigiOps supports unlimited connections between instances, so one Jira project can sync with several Salesforce orgs — or the reverse — each with its own field mapping and rules.
What happens if a case and issue are updated at the same time?
Built-in conflict-resolution logic decides which update takes precedence and logs the decision, so both systems stay authoritative and every change is auditable.
Can I limit the sync to specific cases or issues?
Yes. Conditional triggers let you scope the sync by priority, record type, project or any other field, so only the records that matter cross over.
See Jira ↔ Salesforce sync live
Book a demo and we'll connect your Jira and Salesforce instances in real time.