Zabbix - ServiceNow Integration Use Case

Zabbix
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With this Zabbix ServiceNow integration, you can sync the two tools effortlessly. There are three distinct use cases we have identified: Zabbix Hosts to ServiceNow Servers, Zabbix Events to ServiceNow Incidents, and Zabbix Events to ServiceNow Events. Let’s look into the details.

ZigiOps polls and collects Host or Event data from Zabbix, processes it through the field mapping configuration and sends a request to ServiceNow to create either a new Server (Server CIs) or a new Event/Incident. The data integration platform performs regular checks to keep all records up to date.

For each integration you can configure specific trigger conditions and use ZigiOps’ extended mapping and filtering capabilities to match your unique use case.

Challenges for ServiceNow and Zabbix users

Thousands of companies rely on ServiceNow manage their service requests and IT infrastructure as a whole. Zabbix is an open-source enterprise monitoring solution, which helps organizations track networks, servers, virtual machines and cloud services. Businesses sometimes use both Zabbix and ...

Thousands of companies rely on ServiceNow manage their service requests and IT infrastructure as a whole. Zabbix is an open-source enterprise monitoring solution, which helps organizations track networks, servers, virtual machines and cloud services. Businesses sometimes use both Zabbix and ServiceNow to oversee different aspects of their infrastructure. If you’re using both Zabbix and ServiceNow without a data integration between them, you risk creating silos, discrepancies, and incomplete records. Connecting your enterprise applications in real time is crucial to the success of your business.

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How do we solve them?

ZigiOps is a powerful no-code data integration platform that allows you to connect ServiceNow with Zabbix in a few minutes. You can use ZigiOps' out-of-the-box template and configure it to match your use case scenario, regardless of its complexity level. With ZigiOps you get a wide array of ...

ZigiOps is a powerful no-code data integration platform that allows you to connect ServiceNow with Zabbix in a few minutes. You can use ZigiOps' out-of-the-box template and configure it to match your use case scenario, regardless of its complexity level. With ZigiOps you get a wide array of workflows, actions, conditions, and transformations. This integration allows you to automate your workflows, optimize cross-team collaboration, and detect and resolve issues faster than ever.

Working with Zabbix data (Hosts, Events) in ServiceNow directly

Seamless end-to-end data exchange with Zabbix

Effortless synchronization between ITSM and monitoring

Integration Benefits

Automatic data exchange with ServiceNow

Automatic forwarding of Zabbix data (Hosts, Events) to ServiceNow

Seamless connectivity with ITSM

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