Connect xMatters with the rest of your software tools and enable seamless end-to-end data exchange and faster incident resolution.
xMatters is a popular solution that helps your DevOps, SRE and Operations teams simplify and automate workflows and guarantee continuous uptime and availability. It allows them to solve issues quickly and ensure the reliability of all systems. However, when different teams use different software tools without synchronizing them, things can quickly become complicated.
For teams to be efficient and to work together well, data transfer between enterprise applications needs to be quick and effortless. It’s crucial to have an instant overview of your operations via the different monitoring and ITSM platforms you use, if you want to resolve issues as they arise, and not let them affect your customers. If you manually transfer incidents and events between your different tools, you can easily make errors and cause a misalignment between teams and departments, making development and operations processes less agile and adaptable.
How do we solve them?
ZigiOps is a powerful no-code integration platform enabling you to connect xMatters with the rest of your software tools bi-directionally. Streamline the Event creation and enrich Events in xMatters with Events from your monitoring applications to improve cross-team collaboration effortlessly.
Sync annotations, updates and status changes between different platforms, and customize each workflow to suit your use case, regardless of its complexity level. Set up your workflows in a matter of minutes, instead of hours or days, to optimize end-to-end data flow and help your teams work better together.
With ZigiOps, you can easily sync your ITOM, DevOps and SRE teams by connecting xMatters and OpsBridge Manager (OBM).
OBM receives events from different tools, which you can redirect manually or automatically (based on specific conditions) to xMatters with ZigiOps. The opposite is also possible, as this integration is bi-directional.
OBM receives a new Event in the Event browser. This event is then transferred to a connected server for ZigiOps. ZigiOps creates a new alert in xMatters, featuring all the OBM event details.
ZigiOps supports back-sync between xMatters and OBM. You have granular field mapping control where you can set trigger conditions based on your use case, and define which updates get transferred between the two tools. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
You can also sync Active or Closed Events from xMatters to OpsBridge. Again, you can define your custom fields in the field map, and update Events back bi-directionally. You can also take a custom field from OpsBridge and report it as a comment in xMatters.
Streamline collaboration between your ITSM, DevOps and Monitoring teams