Integrate SAP Solution Manager and ServiceNow in minutes to streamline cross-team communication and boost productivity.
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Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps connects SAP Solution Manager transport and change requests with ServiceNow change management, automatically creating ServiceNow change records when SAP transports are scheduled for release to production. Change managers in ServiceNow gain visibility into all planned SAP changes within their standard ITSM change governance process, enabling proper risk assessment, CAB review, and scheduling coordination alongside non-SAP changes. This alignment ensures that SAP releases, which carry significant business risk in ERP environments, are never deployed without a traceable, formally approved change record in ServiceNow, strengthening compliance posture and reducing the risk of uncoordinated production changes.
When SAP Solution Manager captures a system incident or support message related to a business-critical SAP process, ZigiOps automatically creates a corresponding ServiceNow incident with all relevant SAP context mapped across, including system ID, error description, priority, and business impact. IT operations teams can manage the formal response through their standard ServiceNow workflows while resolution updates flow back to SAP Solution Manager, keeping the SAP support layer informed throughout remediation. This integration bridges the traditionally separate worlds of SAP application support and enterprise ITSM, ensuring that SAP-originated incidents are governed, tracked, and reported with the same rigor applied to all other production incidents.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
