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Trusted by Enterprise Teams Worldwide
Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
Organizations maintaining configuration management databases (CMDBs) in both ServiceNow and Remedy can use ZigiOps to synchronize CI records and asset data between the two systems, reducing data inconsistencies that lead to poor incident routing and flawed impact analysis. ZigiOps maps and filters relevant CI attributes so that each system receives the data it needs in the format it expects, with no data stored or transformed externally. This keeps both CMDBs aligned while preserving the integrity and governance policies of each platform.
ZigiOps enables change requests approved in one ITSM system to trigger the creation or update of related records in the other, maintaining a consistent change management process regardless of which platform a team operates in. Change window details, approval statuses, and implementation notes are synchronized across ServiceNow and Remedy without any manual copying. This gives enterprise change advisory boards (CABs) a consolidated view of all planned changes, reducing the risk of conflicting or overlapping maintenance activity.
Enterprises running both ServiceNow and BMC Remedy across different business units or geographies can use ZigiOps to synchronize incidents bidirectionally, ensuring that no issue falls through the cracks between platforms. An incident created in Remedy can be automatically mirrored in ServiceNow with fully mapped fields, and vice versa, so teams on either system always have the latest status without manual intervention. This integration is especially valuable during migrations and hybrid ITSM environments where full platform consolidation is not yet complete.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
