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Trusted by Enterprise Teams Worldwide
Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps connects BMC Remedyforce change management with Jira delivery workflows, automatically generating Jira tasks or stories when change requests are approved in Remedyforce, so that development and IT operations teams have structured, ready-to-execute work items without any manual ticket creation. Change scope, planned dates, approval notes, and associated CI details are mapped from Remedyforce into Jira, giving delivery teams the full context they need to implement changes safely and on schedule. As implementation is completed and Jira tasks are closed, the corresponding Remedyforce change records are updated, maintaining governance integrity and providing a complete audit trail for compliance and reporting purposes.
When BMC Remedyforce service desk agents identify that a support incident requires software engineering investigation or a code-level fix, ZigiOps automatically creates a linked Jira issue with all incident data accurately mapped, including severity, description, affected service, and customer impact details. Development teams receive a fully formed, actionable ticket in Jira without any manual data transfer, and as they progress through investigation and resolution, Remedyforce incident records are updated automatically. This integration removes the coordination overhead between Salesforce-based ITSM and engineering delivery, enabling faster escalation and more transparent resolution tracking across both platforms.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
